WORKPLACE EXPERIENCE COORDINATOR - NEW YORK, NY

Job Description

Job Description

Position Title: WORKPLACE EXPERIENCE COORDINATOR - NEW YORK, NY  

Salary: $28-$34 / hr.

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Workplace Experience Coordinator is responsible for supporting a welcoming, organized, and high-touch office experience for employees, guests, and visiting partners (“Client”). Services include front-of-house coverage, conference room and meeting support, pantry and beverage operations, and catering and hospitality support in a professional office environment. 

Objectives 

• Deliver a consistently professional and hospitable arrival and visitor experience.
• Maintain meeting spaces in a ready state to support seamless conference room utilization.
• Operate pantry and beverage areas to cleanliness, organization, and health/safety standards.
• Provide reliable catering receipt, setup, breakdown, and service support for meetings and events. 

Scope of Services 

Reception & Front of House Operations 

• Serve as the primary point of contact at the reception desk.
• Answer, screen, and direct incoming phone calls in a professional and courteous manner.
• Greet visitors and guests, and register all guests with building security in accordance with company and building protocols.
• Monitor and manage reception-related emails, responding to inquiries and routing messages appropriately.
• Support conference room reservations, scheduling, and general meeting coordination. 

Conference Room & Meeting Support 

• Assist with the setup and readiness of conference rooms prior to meetings.
• Ensure conference rooms are clean, presentable, and properly stocked before and after meetings.
• Coordinate room resets following meetings as needed. 

Pantry & Beverage Operations

• Manage daily pantry operations to ensure cleanliness and organization.
• Brew coffee and maintain coffee machines throughout the day.
• Refill beverage stations with cups, lids, sugar, sweeteners, and other supplies.
• Monitor inventory levels and communicate supply needs proactively.
• Ensure general cleanliness and adherence to health and safety standards within pantry areas. 

Catering & Hospitality Support 

• Receive catering deliveries and verify accuracy of orders.
• Set up food and beverages in conference rooms according to meeting requirements.
• Maintain cleanliness and presentation standards during and after catered meetings.
• Coordinate breakdown and cleanup of catering setups following events. 

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical 
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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Req ID: 1534828

Rapport a specialized division of FLIK Hospitality Group