WORKPLACE EXPERIENCE COORDINATOR - NEW YORK, NY

Workplace Experience Coordinator - New York, NY

Salary: $28-$34 / hr.

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

Workplace Experience Coordinator is responsible for supporting a welcoming, organized, and high-touch office experience for employees, guests, and visiting partners ("Client"). Services include front-of-house coverage, conference room and meeting support, pantry and beverage operations, and catering and hospitality support in a professional office environment.

Objectives

• Deliver a consistently professional and hospitable arrival and visitor experience.
• Maintain meeting spaces in a ready state to support seamless conference room utilization.
• Operate pantry and beverage areas to cleanliness, organization, and health/safety standards.
• Provide reliable catering receipt, setup, breakdown, and service support for meetings and events.

Scope of Services

Reception & Front of House Operations

• Serve as the primary point of contact at the reception desk.
• Answer, screen, and direct incoming phone calls in a professional and courteous manner.
• Greet visitors and guests, and register all guests with building security in accordance with company and building protocols.
• Monitor and manage reception-related emails, responding to inquiries and routing messages appropriately.
• Support conference room reservations, scheduling, and general meeting coordination.

Conference Room & Meeting Support

• Assist with the setup and readiness of conference rooms prior to meetings.
• Ensure conference rooms are clean, presentable, and properly stocked before and after meetings.
• Coordinate room resets following meetings as needed.

Pantry & Beverage Operations

• Manage daily pantry operations to ensure cleanliness and organization.
• Brew coffee and maintain coffee machines throughout the day.
• Refill beverage stations with cups, lids, sugar, sweeteners, and other supplies.
• Monitor inventory levels and communicate supply needs proactively.
• Ensure general cleanliness and adherence to health and safety standards within pantry areas.

Catering & Hospitality Support

• Receive catering deliveries and verify accuracy of orders.
• Set up food and beverages in conference rooms according to meeting requirements.
• Maintain cleanliness and presentation standards during and after catered meetings.
• Coordinate breakdown and cleanup of catering setups following events.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.