Floor Director, Maison Madison Flagship at Hermès Paris New York, NY

Floor Director, Maison Madison Flagship Location: New York, NY. The Team The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Senior Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast paced, luxury environment. The Opportunity The Floor Director supports the location with consistent team leadership, floor presence, and hands on Métier management with balanced attention to all teams and floors. This position is responsible for achievement of Floor Group Métier Sales volume, and Selling Team total goaled volume. The role also requires preparation, participation, and attendance at Podium buy bi‑annually. About the Role Floor Ambassador – Day to day supervision, coaching, mentoring, and training of selling team, leading by example and ensuring excellent client service. Consistent floor presence and partnership with other departments. Manage Métier merchandising for floor of responsibility. Identify and address daily stock needs by floor, communicating timely with Managing Director, Operations Management team and Merchant team about opportunities, needs, and issues. Fully responsible for bi‑annual attendance and preparation for buy for corresponding areas of responsibility. Ensure visual standards are met. Team motivator and strategist. Monthly identification of a key Métier focus or a Standard of Service. Build contests, measurable selling campaigns or similar initiatives to bring about incremental improvement in business. Consistent communication with Managing Director and store management team. Weekly reporting and presentation of business updates at Leadership meetings including sales to plan by total group and floor responsibility, team highlights, issues, etc. Able to conduct full analysis of business issues and opportunities affecting decisions onto the floors and with the teams. Coach staff for improved performance. Analyse productivity by Sales Associate and conduct Monthly Individual Productivity meetings with coaching and goal setting for increased performance. Detailed client opportunities, selling by Métier performance, standards of service, and goals should all be addressed on a monthly basis. Write and deliver annual performance appraisals. Address performance issues in a timely manner. Responsible for timely preparation of inventories and cycle counts, partnering with Operations Director in the reconciliation of discrepancies. Supervisory Responsibility YES, including the ability to represent Leadership of the entire store in the absence of the Managing Director and to observe and lead support and guard teams though not direct reports. Budget Responsibility YES. P&L responsibility and responsibility for meeting sales and budget plan and adhering to payroll budget. Also responsible for shrinkage and loss prevention company goals. Decision Making Responsibility YES. Authority to make decisions affecting floor operations and overall store performance. About You Minimum 3 years prior Store Management experience, or flagship Assistant Store Manager experience. Previous buying experience relative to Floor responsibility. Individual management of multi‑person teams. Prior reporting functions to Executive management and Merchant levels. Bachelor’s Degree preferred. Managing people and projects – a good team leader, and motivational mentor. Creativity within effective business management and growth. Detailed, diligent, thorough, reliable, effective time management skills – KEY to this position. Effective decision making skills. Proficient at presentations, store meetings, Commercial Director and Executive visits. Working knowledge of Excel, Lotus Notes, Microsoft Office, PowerPoint (preferred). Comfortable with calculations and formulas. Critical and creative thinker. Even‑tempered and able to continuously multi‑task. Managing stress and coaching through conflict when needed. Resolution of store issues by floor, and in total when manager on duty. Experience working with public and independently satisfying client requests. Prioritize tasks and communicate time‑sensitive information to appropriate parties. Keen eye to product and future trends needed for buying responsibility. Extremely professional and able to interact with all levels of management and the public. Knowledge of French language helpful. Travel required, 3‑5 weeks annually to Paris. Client Services, Policy interpretation, Recommendation for hiring and promotion, Buying decisions, Merchandising efforts, etc. Compensation The range for this role is $130,013.00 – $153,650.00 annually. Actual rates are determined based on job, location, and individual experience. Benefits Commission and bonus incentives based on sales performance. Medical, Dental, Vision. Life Insurance and Disability. Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time). Paid Parental leave and transition time. 401(k) and Roth Retirement plan with company matching and profit sharing. Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance. Product discount and EAP resources. Access to Calm App, Health Advocate, Family Building Support and more! Equal Employment Opportunity At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. The company also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. #J-18808-Ljbffr Clough AMEC.