Program Administrator - Resident and Community Services

Program Administrator - Resident and Community Services Full-Time Job Description Summary of Job Supervises a team of Service Coordinators who provide case management, resources, onsite programs/partnerships, technical support to resident councils, and referrals to Housing Authority of the City and County of Denver ("DHA") residents to improve their quality of life. Administers and monitors DHA's Service Coordinator program, which aims to help low-income individuals and families work towards economic self‑sufficiency or helps senior and disabled populations to live independently and age in place. Clients served are public housing and/or Housing Choice Voucher ("HCV")/Section 8 residents. Program Administrators maintain a case load and provide case management. There are two Program Administrators that work under the Service Coordination Program: Self‑Sufficiency Program Administrator Family Sites – Supervises staff and programming that provide economic self‑sufficiency resources, referrals, and case management to public housing residents at family sites. Aging in Place Program Administrator – Supervises staff and programming that provide aging in place programming for senior citizens and people with disabilities in DHA's public housing. Programming includes but is not limited to food security, transportation assistance, helping residents to meet medical needs, enhancing community engagement to reduce isolation and improve mental health. This role is classified as Exempt and is a Professional II. The hiring range is $78,000.26 - $97,500.74 Essential Duties and Responsibilities Supervises assigned staff, including hiring, onboarding, guiding day‑to‑day work and program performance, performance reviews, and ongoing training needs. Takes direction from Service Coordinator Program Manager and works cohesively with other Service Coordinator Program Administrator to lead a unified team and program. Reviews, develops, and recommends improvements to services and programs in partnership with this SC Leadership team. Maintains an understanding of the grants and other funding sources that fund the Service Coordinator program, including HUD ROSS and Multifamily Service Coordinator grants. Works with Program Manager and Grant Administrator to assist with and monitor grant applications, implementation, compliance, budgets, reporting requirements. Works with Program Manager to ensure team data collection is in alignment with agency and grant needs. Ensures that programs meet agency and grant goals and adjusts programming as needed to achieve successful outcomes. Works with LRC/RCB Program Administrator to ensure staff under supervision are providing appropriate technical support to LRCs. Maintains a Service Coordinator caseload of residents and supports their site(s) Local Resident Council. Collaborates with community partners to provide relevant services to DHA residents. Vets new partnerships to assure services align with resident needs and program goals. Oversees internal/direct Service Coordination programming as assigned. Researches and develops new resident programs as needed. Coordinates with other RCC teams. Leads referral efforts and ensures staff have appropriate understanding of other RCC programs to help residents move along the RCC services continuum. Coordinates with other DHA departments. Ensures staff are maintaining regular contact with Housing Management site staff and assists in deescalating site concerns or conflict. Engages appropriately with Communications and Executive teams as required. Coordinates and/or assists with special event planning and events. Performs other duties as assigned. Education & Experience Requirements Required Education: Bachelor's degree in human services or related field; equivalent combination of education and experience may be substituted Human Services Experience: Minimum 3 years in the human services field Case Management Experience: Minimum 3 years providing self‑sufficiency case management, resources, and referrals to low‑income and culturally diverse populations Transportation: Valid Colorado driver's license with driving record in accordance with DHA Personnel Policy; access to reliable transportation Preferred Supervisory Experience: Experience hiring, onboarding, managing performance, and training staff Grant Experience: Experience with grant monitoring, reporting, and/or evaluation Knowledge, Skills and Competencies Ability to lead, train and supervise subordinates Ability to effectively plan, organize, implement, and monitor multiple human services programs or projects and tasks from inception to completion. Knowledge of effective case management principles. Ability to plan and organize work to meet schedules and deadlines. Ability to establish and maintain cooperative and effective working relationships with others/among a widely diverse group of people. Must develop and maintain cooperative, professional and effective working relationships with co‑workers, subordinate employees as well as employees at all levels of the organization, tenants, representatives of other organizations and the public. Computer literacy and ability to navigate systems such as Microsoft Office and web‑based case management databases. Skill in independently adapting, interpreting, and applying written guidelines, precedents and standardized work practices. Must show respect for the opinions and requests of others and behave in such a way as to ensure an atmosphere free of needless interruptions, conflict, difficulty and/ or discrimination. Ability to work independently under minimal supervision and guidance. Communicates information in a clear, concise, courteous, non‑discriminatory, and professional manner, and expresses ideas and facts to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and concise oral presentations, listens to others, attends to non‑verbal cues, and responds appropriately. Expresses facts and ideas in writing in a succinct and organized manner that is appropriate for context, time and place. Identifies and analyzes problems and distinguishes between relevant and irrelevant information to make logical judgments. Displays a high level of effort and commitment towards performing work and demonstrates responsible behavior. Displays high standards of ethical conduct and understands the impact of violating these standards on DHA, self and others; chooses an ethical course of action and is trustworthy. Ability to maintain confidentiality of position. Daily attendance in the office. Must be punctual and timely in meeting all requirements of performance including scheduled lunches and breaks. Physical and Mental Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Communication: Effectively exchange information in person, by phone, and in writing with the public, colleagues, and partners. Mobility: Remain stationary at a workstation for extended periods and move about to attend events, distribute materials, and engage with the community. Dexterity: Operate standard office equipment, including repetitive use of hands and fingers. Lifting: Occasionally transport items weighing up to 10 pounds. Vision: Read printed and digital materials, review documents, and safely navigate work environments and event spaces. Travel: May involve operating a motor vehicle to travel between work sites and events. Mental Demands: Comprehend written and verbal information, perform basic calculations, retain and recall job‑related information, and exercise sound judgment. Working Conditions This role offers a dynamic, community‑focused work environment where no two days are the same. Employees engage directly with residents, partners, and colleagues to drive meaningful impact. The position requires flexibility, including occasional evenings and weekends, and involves regular fieldwork across DHA sites and community locations. Position Reports To: Employee reports to Program Manager – RCC. At the Denver Housing Authority, we understand that not everyone may meet every qualification outlined in this job posting. We strongly encourage individuals from all backgrounds to apply, as we value diverse experiences and perspectives. We consider comparable experiences and skills, and we believe that a workforce reflective of the communities we serve is essential to our mission. If you are passionate about making a difference and believe you can contribute to our team, we would love to hear from you! #J-18808-Ljbffr