Resident Services Specialist

Position: Resident Services Specialist

JOB TITLE: Resident Services Specialist

REPORTS TO: Community Manager

DIRECT REPORTS: No

Who We Are

BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Role Overview

As the Resident Services Specialist, you’ll have a big mission. If you accept it, your mission is to handle resident inquiries along with managing and organizing concierge services, greeting, and directing future residents and guests to the appropriate BH team members, and assisting office team as needed. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. As you can likely tell, 'how' things are done matters just as much as ‘what’ was done here at BH!

Key Responsibilities

• Serve as the primary point of contact for resident requests and concerns. 
• Provides effective customer service to all current residents and property staff by utilizing in-depth knowledge of the property and its functions.
• Assisting with planning and implementation special functions and resident activities. 
• Communicates with residents regarding needs and follows up on completed service requests.
• Maintains accurate resident records including contact information and correspondence. 
• General office administrative duties including answering phones, emails, written correspondence, and managing incoming mail for the property.
• Provides information/ customer service to residents and applicants for housing program participation and compliance regarding required forms during move in and annual recertification, if applicable. 
• Assist Renewal Specialist with Renewal Program where applicable.
• Other duties as assigned.

You Have

• Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents. 
• Strong written and verbal communication skills.
• Intermediate computer technology skills and knowledge of MS Office Suite.
• Previous experience in a customer-facing/customer service role is a plus.
• Previous leasing experience is a plus.
• Bilingual is a plus. 
• High School or GED (General Education Diploma) required.

Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours as needed to meet business needs.

Seniority Level: Entry level
Industry: Property Management
Employment Type: Full-Time
Location: On-Site

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.