CCaaS Solution Architect (Amazon Connect / Google GECX)
METRIX IT SOLUTIONS INC
Role: CCaaS Solution Architect (Amazon Connect / Google GECX)
Location: Louisville KY
Contract
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Position Summary
The CCaaS Solution Architect will lead the design and modernization of Client's center platform leveraging Amazon Connect and/or Google Customer Engagement Suite (GECX). The role is responsible for defining target architecture, customer experience transformation roadmap, integration strategy, security compliance, and AI-enabled contact center capabilities.
Key Responsibilities
· Lead end-to-end CCaaS solution architecture for Amazon Connect and Google GECX implementations.
· Define architecture for Voice, Chat, SMS, Email, Virtual Agent, Agent Assist, and Workforce Optimization capabilities.
· Design integrations with CRM, Member Services, Provider Services, Claims, Eligibility, and backend healthcare platforms.
· Architect AI-powered solutions including:
o Intelligent Virtual Agents (IVA)
o Conversational AI
o Agent Assist
o Knowledge Management
o Real-time transcription and analytics
· Design API-led architecture and cloud-native integration frameworks.
· Ensure HIPAA, CMS, and healthcare compliance requirements are incorporated into the solution.
· Collaborate with business stakeholders, product owners, and engineering teams.
· Lead architecture governance and technology evaluation.
Required Skills
· 10+ years of Contact Center and Customer Experience architecture experience.
· 3+ years working with Amazon Connect and/or Google GECX.
· Experience with:
o Amazon Lex
o AWS Lambda
o Amazon Connect Contact Flows
o Google Dialogflow CX
o Google CCAI
o Agent Assist
o Conversational AI
- Strong API and integration architecture expertise.
- Cloud experience in AWS and Google Cloud Platform.
- Knowledge of healthcare payer operations.
Preferred Qualifications
- Amazon Connect Specialty Certifications. xhyhwjd
- Google Cloud Professional Cloud Architect Certification.
- Healthcare domain experience including:
o Member Services
o Provider Services
o Claims
o Prior Authorization
• Care Management
Vacancy posted 9 days ago
Similar jobs that could be interesting for youBased on the CCaaS Solution Architect (Amazon Connect / Google GECX) in Louisville, KY vacancy
- ...Role: CCaaS Solution Architect (Amazon Connect / Google GECX) Location: Louisville KY Contract Position Summary The CCaaS Solution Architect will lead the design and modernization of Client’s center platform leveraging Amazon Connect and/or Google Customer...GoogleContract work
METRIX IT SOLUTIONS INC
Louisville, KY2 hours ago - METRIX IT SOLUTIONS INC is seeking a seasoned CCaaS Solution Architect to lead the design and modernization of a healthcare-focused center platform using Amazon Connect and Google GECX. The role oversees target architecture, integration strategy, security compliance, and...Google
$55 - $60 per hour
..., C2C, Full TimeCompany: SRI Tech SolutionsRole : Senior CCaaS Developer (Google GECX)Location : Louisville KY (can try remote as well)Position... ...and implementing conversational AI and customer engagement solutions using Google Customer Engagement Suite.Responsibilities·...GoogleHourly payFull timeRemote workSRI Tech
Louisville, KY1 day ago$55 per hour
...Role : Senior CCaaS Developer (Google GECX) Location : Louisville KY (can try remote as well) Salary: 120K (Including QPLC) Rate: $55/hr... ...and implementing conversational AI and customer engagement solutions using Google Customer Engagement Suite....GoogleHourly payRemote workDiverse Lynx LLC
Louisville, KY2 days ago- ...selves. We are looking for a Senior Solutions Architect join our team! We invite you to... ...requires a deeply specialized expert in the Google Cloud Platform (GCP) ecosystem. You... ...technical red flags early - identity, connectivity, data quality, legacy constraints - so...Google
Nerdery
Louisville, KY3 days ago $142.3k - $195.7k
...a part of our caring communityThe Lead Solution Architect will serve as the technical leader for... ...components).Experience with OAuth 2.0, OpenID Connect (OIDC), SAML, SCIM, JWT, MFA, and... ...cloud platforms such as Azure, AWS, or Google Cloud.Experience integrating identity platforms...GoogleFull timeTemporary workWork at officeRemote workWork from homeHome officeHumana
Louisville, KY4 days ago$144k - $241k
Position Summary CCaaS x AI Manager,... ...designers, engineers, and architects. Our team balances business... ...and Generative AI solutions. You will work across... ...based solutions using Amazon Connect, Lex, Bedrock, Lambda,... ...-platform exposure to Google Gemini (API/Vertex AI)...GoogleLocal areaDeloitte
Louisville, KY4 days ago$130k - $200k
Position Summary CCaaS Technical Lead, Senior... ..., engineers, and architects. Our team balances business... ...and Generative AI solutions. You will work closely... ...across NICE CXone, Five9, Amazon Connect, and Genesys Cloud.... ...applications.Familiarity with Google Gemini, Vertex AI, and...GoogleLocal areaDeloitte
Louisville, KY1 day ago$171.5k - $307.5k
...Associate Vice President, CCaaS & AI TransformationOur... ..., engineers, and architects. Our team balances business... ...using NICE CXone, Amazon Connect, and related CX technologies... ..., client workshops, solution development, proposals... ...such as Agentforce, Google CCAI, Cognigy, Kore.ai...GoogleWork experience placementLocal areaDeloitte
Louisville, KY1 day ago$141.2k - $278.3k
...We are a team of strategic advisors, architects, and implementers who drive business transformations... ..., where you'll deliver transformational solutions using operational expertise, digital... ..., take on leadership opportunities and connect and grow through mentorship. From on-the...Local areaVisa sponsorshipDeloitte
Louisville, KY2 days ago$117.6k - $176.4k
Solution Architect Motivair by Schneider ElectricSchneider Electric is seeking a dynamic and technically proficient Solution Architect to support... ...into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient,...Full timeTemporary workFlexible hoursSchneider Electric
Louisville, KY1 day ago$80k - $158k
...focused on building innovative solutions that address clients most... ...at . Position Summary The CCaaS Solution Architect will lead the design and modernization... ...center platform leveraging Amazon Connect and/or Google Customer Engagement Suite (GECX). The role is responsible for...GoogleMinimum wageContract workLocal areaWipro
Louisville, KY2 days ago$139.1k - $254.9k
...future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever... ...working world. The opportunity This role is for a hands‑on Solution Architect who designs, prototypes and builds modern, AI‑enabled applications...Summer holidayFlexible hours- Description Role Overview The Executive Solution Architect is a senior client‑facing individual contributor responsible for shaping and selling... ...decision criteria. Build credibility with senior buyers by connecting technical capabilities to business value, adoption, risk...
- ...are looking for an experienced Senior Identity Management Solutions Architect to join our U.S. team and help customers design, evaluate,... ...and business requirements. Develop solution architectures connecting authoritative identity sources, IAM/IGA platforms, HR systems...For contractorsRemote work
- Role: OpenText Solution Architect Location: Denver, CO (Remote) Duration: 12+ month - Content Server Development / Migration Tooling: PowerShell... ...existing ECC systems to the new OpenText servers and connect new S/4HANA systems as each environment becomes available. -...Remote work
$110k - $138k
...cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center... ...to reach production. Business case. Connect the solution to measurable outcomes such... ...your expertise with sellers and solution architects so more of the team can carry computer vision...Full timeWork experience placementRemote workFlexible hoursShift workWorld Wide Technology
Louisville, KY1 day ago$8.98k
...KYSalary: USD 135-140 / Yearly (Full Time) | USD 65-70 / Hourly (C2C)Employment Type: C2C, Full TimeCompany: SRI Tech SolutionsRole: Solution / Application ArchitectPositions: Louisville, Kentucky1. Define and drive enterprise architecture strategy, target-state...Hourly payFull timeSRI Tech
Louisville, KY1 day ago$800 per week
...) and have personal transportation. You must be able to use Google Workspace (Google Docs, Sheets, etc.) and willing to learn team... ...interactions and conversation. Canvassers should be excited to connect with a variety of voters across the community. Be an active...GooglePart timeLive inImmediate startCivic Voice Partners
Louisville, KY2 hours ago$800 - $1,200 per week
...Work with customers who LOVE us – check out our reviews on Google Work with a team that strives To Be THE Best in Our Market... ...and eager to help others. Perhaps you're one of them! Handyman Connection is looking for a Craftsman for our Newburg location. There are...GoogleFlexible hoursHandyman Connection
Louisville, KY2 days ago- ...Ensures that client’s needs have been met and that the product / solution is fully functioning according to specification. May provide... ...by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply...Full timeLive outWork at officeLocal areaFlexible hours
Waystar
Louisville, KY5 days ago - ...Job Description Role: Solution / Application Architect \n Location: Louisville, Kentucky - Remote \n Type: FTE/Contract \n \n Requirement: \n • Hands on Microsoft Full Stack Technologies \n • Microservices, Cloud Native Architectures, serverless architectures...Contract workRemote work
AppLab Systems, Inc
Louisville, KY5 days ago - ...( is a California-based, for-profit technology platform that connects users with ride-hauling drivers and delivery services at competitive... ...team. Supportive and collaborative work environment. Download the RidenRoll App in the App Store and/or Google Play...GoogleFor contractorsWork at officeLocal areaFlexible hours
RidenRoll
Louisville, KY4 days ago - EY is seeking a hands‑on Solution Architect to design, prototype and build AI‑enabled applications and digital products. You will drive architecture choices, write code, and lead engineering teams across build‑and‑run engagements in Digital Engineering Managed Services...Flexible hours
- Solution Architect With HRLocation: Louisville, KYFulltimeRate: DOE $/yr.US Citizen and Green Card onlyThe Solution Architect translates business needs into technical systems solutions. Integrates hardware, software and network interfaces to form a system. Understands...
$160k - $170k
Position: Solutions Architect Location: Remote (U.S based) Industry: B2B SaaS, LegalTech Our client is a Sequoia-backed Legaltech company. Their platform is redefining how legal work is requested, managed, and delivered across enterprise organizations. Trusted by global...Remote work$2,346 per month
...healthcare professionals. Our recruiters are consistently praised on Google for their responsiveness, dedication, accessibility, and... ...License in the state of the job location We look forward to connecting and working with you to find your next job opportunity!...GoogleWeekly payWork experience placementShift workCaretenders
New Albany, IN2 days ago$2,194.49 per month
...healthcare professionals. Our recruiters are consistently praised on Google for their responsiveness, dedication, accessibility, and... ...state of the job location (if applicable) We look forward to connecting and working with you to find your next job opportunity!...GoogleWeekly payWork experience placementShift workVna Health At Home
Louisville, KY13 hours ago$1,800 - $3,200 per week
...software and spreadsheets Qualifications: Reliable internet connection and computer access Strong English communication skills,... ...and client interactions professionally Basic proficiency with Google Sheets or Excel preferred Compensation: Earn $1,800 to $3,...GoogleWeekly payFor contractorsCurrently hiringFlexible hoursAmerican Logistics Authority
Louisville, KY2 days ago$56.2 per hour
...Unit preferred Why Work with Seven Healthcare? Seven Healthcare is a trusted staffing agency with 5-star ratings on Google and Vivian and recognition as a Best Travel Nurse Company 2024 by BluePipes. We offer competitive compensation, personalized support...GoogleHourly payWeekly payDaily paidFull timeImmediate startFlexible hoursShift workSeven Healthcare
Louisville, KY1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to CCaaS Solution Architect (Amazon Connect / Google GECX). Be the first to apply!
Related searches
- business solutions architect Louisville, KY
- contact center solution architect Louisville, KY
- entry level aws solution architect Louisville, KY
- senior cloud solutions architect Louisville, KY
- solution designer Louisville, KY
- solutions architect Louisville, KY
- google certified Louisville, KY
- company google Louisville, KY
- google work from home Louisville, KY
- google suite Louisville, KY