Aviation | Trip Support Advisor

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.Aviation | Trip Support AdvisorSupport Global Aviation Missions Around the ClockLocation: Webster, TX (Remote)Schedule: Rotating shifts including days, nights, weekends, and holidaysAt World Fuel, we support some of the most complex flight operations in the world. As a Trip Support Advisor you will be the operational quarterback behind international business aviation missions, coordinating every detail needed to ensure flights operate safely, efficiently, and seamlessly across the globe.This role is ideal for aviation professionals who thrive in a fast-paced environment, enjoy solving operational challenges, and are passionate about delivering exceptional customer service.What You'll DoManage Global Flight OperationsServe as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion.Coordinate and arrange:International overflight and landing permitsAirport slots and PPRsGround handling servicesCrew accommodationsGround transportationCustoms and immigration requirementsBorder overflight exemptions and CANPASS submissionsFlight following and trip monitoringDeliver Exceptional Customer SupportBuild and maintain strong relationships with assigned customers.Act as a trusted advisor for trip planning and operational support.Provide proactive communication and timely updates throughout all phases of a mission.Resolve customer issues quickly and professionally while maintaining a high level of service.Trip Planning & Quality ControlManage and monitor assigned trips to ensure accuracy and operational readiness.Create and maintain trip records and cost estimates.Perform quality assurance reviews of all trip arrangements.Ensure trips remain updated based on evolving client requirements.Support Mission-Critical OperationsParticipate in the operations communication rotation, managing incoming calls, emails, and operational messages.Assist with after-hours fuel requests and operational support as needed.Collaborate with flight planning, weather, permits, fuel, and support services teams to ensure successful mission execution.Support 24/7 operational coverage through rotating shifts.Contribute to Operational ExcellenceIdentify opportunities to improve processes and enhance customer service.Share industry knowledge and best practices with colleagues.Act as a team player, assisting other operational departments when required.Support business growth by promoting World Fuel's Trip Support products and services.What We're Looking ForRequired Qualifications2+ years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environmentsExceptional customer service and relationship management skillsStrong attention to detail and ability to manage multiple priorities simultaneouslyExcellent verbal and written communication skillsStrong problem-solving and decision-making abilitiesAbility to remain calm and professional in high-pressure situationsProficiency in Microsoft Office applicationsAbility to work independently with minimal supervisionAbility and willingness to work rotating shifts, including nights, weekends, and holidaysPreferred QualificationsBachelor's degree in Aviation, Business, or a related fieldExperience supporting international flight operationsPrior experience in business aviation, trip support, dispatch, or flight operationsKnowledge of aviation regulations, permits, ground handling, and international operating requirementsFAA Dispatcher Certificate or similar aviation qualifications are a plusWhat Makes You SuccessfulCustomer-focused and service-drivenOrganized and detail-orientedCalm under pressureComfortable managing multiple missions simultaneouslyConfident communicating with pilots, flight departments, vendors, and internal teamsPassionate about aviation and operational excellenceWhy Join World Fuel?Support global business aviation missions every dayWork alongside experienced aviation professionalsGain exposure to international flight operations and trip planningJoin a collaborative team that values customer service and operational excellenceBuild a long-term career with a global leader in aviation and energy solutionsReady to help customers navigate the world?Apply today and become part of a team that keeps global aviation moving. ️#WFS#LI-JH1World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.World Fuel Services, Inc.SummaryLocation: WEBSTER, TX (Remote)Type: Full time