IT Support Specialist

IT Support Specialist

About Us:

BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery, automated analytics and high-frequency monitoring of strategic locations, economic assets and events from around the globe. BlackSky is trusted by the most demanding allied military and intelligence organizations and commercial companies to deliver foresight into critical matters that affect national security and the economy. BlackSky's data enables governments and businesses to see, understand and anticipate change as it happens, giving them the ultimate strategic advantage so they can act quickly. Our global team works with cutting-edge technology to make a difference around the world and prides itself on being people-first, customer-focused and fun.

BlackSky is looking for an IT Support Specialist to support our Seattle, Washington location. Reporting to the IT Service Manager, this role handles frontline support of internal users, both in office and remote, resolving both basic and complex issues and working with other specialist IT team members as needed. The ideal candidate has strong problem-solving skills, good time management, and delivers exceptional customer service.

Responsibilities:

• Provide day-to-day support for Windows 10, Mac, and Linux users.
• Provide in-office support at least 4 days a week to the Seattle, WA office, providing support to the Tukwila, WA office as needed.
• Manage ticket queue and user communication following SLA guidelines
• Active Directory account creation and account management.
• Supports desktop and laptop imaging.
• Supports various cloud technologies, from video conferencing, to O365, SSO, and other cloud collaboration tools.
• Asset management, equipment ordering, and order tracking.
• Basic network troubleshooting.
• Other job-related duties assigned. 

Required Qualifications:

• At least three years of experience providing IT systems support for end users.
• Ability to support both Seattle and Tukwila, WA offices.
• Available for after-hours and weekend support as part of an on-call rotation.
• Experience troubleshooting OS and application isues with Windows 11, Mac, Linux, iOS, and Android. 
• Able to troubleshoot and correct Wi-Fi and wired networking issues.
• Able to create basic configuration documentation, KB articles, and how-to documentation.
• Troubleshoot and correct issues remotely, using remote management tools and methodologies.
• Scripting with PowerShell, Python, and Linux Bash.
• Experience with Office 365, Azure, and Intune.
• Able to work independently, with strong self-direction and initiative, as well as within a team.

Preferred Qualifications:

• Experience with Ubuntu advanced troubleshooting and configuration.
• Experience with Microsoft GCC-High based environments
• MCSE, MCSA, or A+ certification.
• Experience implementing processes and technical solutions to comply with security standards such as NIST 800-171, NIST 800-53, FedRAMP, SOC, ISO 27001, etc.

Life at BlackSky for full-time benefits eligible employees includes :

• Medical, dental, vision, disability, group term life and AD&D, voluntary life, and AD&D insurance
• BlackSky pays 100% of employee-only premiums for medical, dental and vision and contributes $100/month for out-of-pocket expenses!
• 15 days of PTO, 11 Company holidays, four Floating Holidays (pro-rated based on hire date), one day of paid volunteerism leave per year, parental leave and more.
• 401(k) pre-tax and Roth deferral options with employer match
• Flexible Spending Accounts
• Employee Stock Purchase Program
• Employee Assistance and Travel Assistance Programs
• Employer matching donations
• Professional development
• Mac or PC? Your choice!
• Awesome swag

The anticipated salary range for candidates in Seattle, WA is $74,000-$80,000 per year. The final compensation package offered to a successful candidate will be dependent on specific background and education. BlackSky is a multi-state employer, and this pay scale may not reflect salary ranges in other states or locations outside of Seattle, WA.

BlackSky is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by law.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

EEO/AAP/ Pay Transparency Statements: