Office Administrator

Full-Time | Monday–Friday, 8:00 AM – 4:00 PM Tree Service is seeking a highly organized, motivated, and customer-focused Office Administrator & Customer Relations Coordinator to support the daily operations of our growing tree service company. This role is ideal for someone who enjoys working with customers, staying organized, coordinating multiple moving parts, and helping support the growth of a local service business. You'll play a key role in connecting our customers, sales team, operations staff, and field crews while ensuring a smooth experience from the first phone call through project completion. Responsibilities Customer Service & Office Administration Answer incoming phone calls and respond to customer inquiries Communicate with clients regarding estimates, scheduling, and service updates Maintain accurate customer records and documentation Create and send invoices Follow up with past customers to maintain relationships and generate repeat business Manage administrative tasks and support daily office operations Scheduling & Operations Coordination Schedule estimates and tree service appointments Coordinate calendars between sales, operations, and field crews Assist with crew communication and daily logistics Help ensure jobs are properly scheduled and completed efficiently Customer Outreach & Business Development Follow up with past customers regarding future tree care needs Assist with customer outreach and lead generation efforts Help maintain customer relationships and encourage referrals Support sales and operations teams with customer communication and follow-up Assist with special projects and initiatives that support company growth Familiarity with marketing/design and EDDM strategies Qualifications Excellent communication and customer service skills Strong organizational and multitasking abilities Comfortable handling phone calls and customer interactions Proficiency with computers and common office software Ability to learn and use scheduling, CRM, and invoicing systems (Jobber) Self-motivated, dependable, and able to work independently Positive attitude and strong problem-solving skills Previous administrative, office management, customer service, or scheduling experience preferred Sales experience is strongly preferred and highly valued Experience with customer follow-up, lead nurturing, or relationship-building is a plus $19–$25 per hour for a W-2 employee position $21–$26 per hour for a 1099 independent contractor position Final employment classification (W-2 or 1099) will be determined based on the selected candidate and position structure Monday–Friday, 8:00 AM – 4:00 PM Seasonal position with the opportunity to transition into a long-term role Opportunity to grow into a part-time remote/work-from-home position based on performance and company needs Supportive, team-oriented work environment Opportunity for growth as the company continues to expand Health Insurance, PTO, Sick Days available after introductory period for W2 position About Our Company Our Company is a locally owned and operated tree service company committed to providing exceptional customer service, professional tree care, and clear communication. We value team members who take initiative, solve problems, and contribute to the success of the entire team. If you're organized, dependable, customer-focused, and excited about helping a growing company succeed, we'd love to hear from you. #J-18808-Ljbffr