Scheduler
Ardent Health Services
Administration Scheduler
Join our team as a day shift, full-time Administration Scheduler in Albuquerque, NM.
Thrive in a people-first environment and make healthcare better.
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to know your team:
- New Mexico Heart Institute has over 30 years of diagnostic, interventional, and preventive cardiovascular expertise. Our team of over 50 providers uses state-of-the-art technology, offering the latest treatment options for all types of heart and vascular conditions.
Responsibilities:
- Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
- Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions for up to two specialty lines.
- Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
- Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
- Shows dedication and commitment to patients through dependable attendance and schedule adherence.
Qualifications:
Job Requirements:
- High School Diploma or GED equivalent.
- Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Preferred Job Requirements:
- Associate's Degree in a related field of study or higher in related field of study.
- A minimum of 2 years of experience working in a healthcare field/role or call center environment.
- 1 year of healthcare background/experience and/or call center experience.
Vacancy posted 14 hours ago
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