Service Delivery Coordinator

Job Description

Job Description

Services Delivery Coordinator

Full-time · Exempt · On-site , Monday–Friday · $45,000–$55,000 · Posted by ZeroHiring on

behalf of a growing IT services provider

Zero friction. Zero surprises. Flawless delivery.

About the role:

ZeroHiring is recruiting on behalf of a growing IT services provider that delivers technology

projects for businesses nationwide. We're looking for an IT Project Coordinator to own the

moving pieces behind every client project — schedules, people, vendors, and logistics —

from kickoff through completion.

This is a coordination and operational ownership role, not a hands-on technical one. Your job

is to make sure every onsite engagement is planned, resourced, communicated, and ready

before it happens, so projects finish on time and clients never feel a bump. If you love turning

complexity into a clean, predictable plan, this role was built for you.

What you'll do:

• Plan and manage schedules for internal and contract technicians across multiple concurrent projects

• Arrange project staffing, travel, and logistics for onsite work

• Confirm site access, equipment, and stakeholder availability ahead of every engagement so nothing is discovered missing after arrival

• Serve as the go-to contact for scheduling questions and day-of escalations

• Build and maintain a nationwide bench of vetted field contractors, assigning work based on skill, availability, and past performance

• Manage structured cabling and infrastructure vendors from approval through verified,documented completion

• Track third-party orders, installations, and service activations (internet, phone, hardware partners) and escalate risks before they hit project timelines

• Run pre-engagement readiness checks and close any gaps before a technician is dispatched

What we're looking for:

• 3+ years in project coordination, operations, logistics, vendor management, or a similar role

• A track record of running multiple projects, schedules, and competing priorities at once without dropping details

• Hands-on experience coordinating third-party vendors, contractors, or service providers

• Clear, professional written and verbal communication

• A proactive, ownership-driven approach — you spot risks early and resolve them before they reach the client

• Comfort in a fast-moving environment where priorities shift

• Proficiency with Microsoft 365 (Outlook, Teams, Excel, SharePoint)

• The ability to work independently while staying fully accountable for outcomes

Nice to have:

• Experience coordinating field technicians, construction trades, or cabling vendors

• Familiarity with Field Nation or similar contractor management platforms

• Exposure to internet service providers, telecom vendors, or technology rollouts

• Background in an MSP, IT services, or technology-focused organization

• Working knowledge of project management methodologies and tools

• Experience arranging travel and coordinating multi-site projects

You'll thrive here if you are:

• Highly organized and process-driven — you bring order to moving pieces

• Naturally proactive rather than reactive

• Comfortable holding vendors and contractors to their commitments

• Calm under pressure with multiple deadlines in play

• Focused on execution and follow-through, every time

How to apply:

Apply with your resume through this posting. Every applicant receives a response — that's the

ZeroHiring standard.

Our Hiring Process:

We've designed our process to get you from application to offer in 2–3 weeks — no lengthy

waiting periods, no unnecessary stages.

Step 1 — AI Interview (within 48 hours of applying)

Complete a short AI-powered interview at a time that suits you. No scheduling required — you

choose when you do it, and it can be completed within 48 hours of applying.

Step 2 — Recruiter Call

A member of the Zero Hiring team will reach out to walk you through the role and the business

in more detail, answer your questions, and make sure this is the right fit on both sides.

Step 3 — Client Interviews

You'll meet the team. Typically 2–3 interviews with the hiring organisation, designed to give

both parties a thorough and genuine sense of fit.

Step 4 — Offer

If it's a match, we move fast. Expect a clear, timely offer without the drawn-out

back-and-forth.

ZeroHiring and its clients are equal opportunity employers. All qualified applicants will receive consideration

for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,

disability, or veteran status.