Field Lead Technican

SUMMARY
The Field Service Lead Technician is responsible for the overall technical development and reinforcement of formal company training; in addition to providing coaching and training of soft skills of the field service team. **This position will require the field service lead technician to bill a minimum 50% of their time to billable repairs.

Responsibilities :
The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at managements discretion.

Responsible for driving and supporting the company objectives to meet predefined KPIs through the monitoring, coaching and development of the assigned Field Service team

Reinforcing the standards of quality expected by maintaining systems for quality control through PM audits and ensuring that all Field Service Techs are following the standardized PM process.

Create an environment that fosters positive working relationships and encourages open lines of communication between service technicians, internal and external departments, customers and vendors

Execute the Field Service Lead Technicians work schedule as planned by Dispatch and the Service Manager effectively

Consistently bills a minimum of 50% of their time with troubleshooting, diagnosing, and repairing lift trucks

Ensure timely resolution to internal and external customers questions and/or concerns; and escalate unresolved issues to service management as needed

Initiate an equitable rotational interaction with the assigned Field Service Techs to create opportunities for coaching and development through on-going communication

Provide quality assurance of services provided by inspection of repair work and ensure services are completed as per industry guidelines
Perform van and equipment inspections monthly

Enforce compliance with guidelines by monitoring technician work habits to ensure safety practices in compliance with OSHA, Hazmat, company policies and other regulations

Drive solutions by contributing to the creation, communication, and execution of improved processes for the department

Must actively seek to obtain a Toyota Silver Certified Technician status within the earliest time frame allowable

Education/Additional Requirements :
Minimum 5 years experience as a service technician; Lead experience preferred but not required
Proven ability to diagnose, troubleshoot and repair problems with diesel and gasoline engines, both electric and non-electric
Proven ability to lead and mentor teams of diverse skill set and industries
Valid Drivers License/Acceptable Driving Record
Must have excellent verbal and written communication skills
Must be proficient with MSWord, Excel and other internal applications
Personal attributes: Professional demeanor, commitment / dependability, even temperament, integrity, attention to detail, problem solving and customer-focused