Immigration L Case Manager

Job Description

Job Description

The office is located in Vista, CA. We can consider candidates from other States.

The Case Manager at DYADlaw, P.C. ensures the seamless progression of immigration cases from onboarding through submission to USCIS while maintaining urgency, accountability, accuracy, and proactive client communication throughout the legal process. This role is responsible for managing active caseloads, monitoring deadlines and milestones, coordinating with attorneys and legal staff, and ensuring clients receive timely updates regarding their immigration matters.

This position requires strong organizational skills, attention to detail, emotional resilience, and the ability to manage multiple priorities in a fast-paced legal environment. The Case Manager plays a critical role in supporting humanitarian-based immigration cases and ensuring clients receive high-quality service and case support throughout their legal journey.

Remote/Hybrid position

$65,000 - $72,500 yearly

Responsibilities include, but are not limited to:

Case Management Processing

• Actively manage immigration cases from intake to submission, ensuring timely progress and case movement.
• Monitor case status, deadlines, milestones, and pending documentation.
• Review and organize legal documents and supporting evidence.
• Ensure all filings comply with USCIS requirements and internal quality standards.
• Conduct daily reviews of active cases to identify delays, missing information, or bottlenecks.
• Maintain organized and accurate case records within case management systems.
• Ensure cases are properly prepared and submitted within internal timelines and in line with attorney expectations.

USCIS Tracking & Follow-Up

• Track receipt notices, biometrics appointments, interview notices, RFEs, NOIDs, and other USCIS communications.
• Proactively follow up on pending USCIS actions and delayed notices.
• Coordinate with attorneys, paralegals, legal assistants, and administrative staff regarding responses and escalations.
• Ensure all post-submission tasks and follow-ups are completed on time.
• Maintain accountability for case movement and escalation of urgent matters.

Client Communication & Experience

• Provide proactive updates to clients regarding case status, timelines, and next steps.
• Respond to client inquiries with professionalism, empathy, and urgency.
• Educate clients regarding immigration processes, documentation requirements, and case milestones.
• Maintain clear and consistent communication throughout the case lifecycle.
• Ensure clients feel supported, informed, and guided throughout the immigration process.

Collaboration & Workflow Coordination

• Work closely with attorneys, paralegals, legal assistants, and operations teams to ensure smooth case progression.
• Participate in case review meetings, workflow discussions, and team check-ins.
• Assist in resolving case bottlenecks and operational issues.
• Support onboarding and training efforts for new team members when necessary.
• Collaborate cross-functionally to improve client experience and operational efficiency.

Reporting & Process Improvement

• Track case deadlines, KPIs, and workflow progress through internal systems.
• Identify inefficiencies and recommend workflow or process improvements.
• Maintain accountability through accurate and timely use of case management systems.
• Assist leadership in reducing filing errors, improving workflows, and maintaining operational excellence.
• Support implementation of new processes, tools, or quality assurance initiatives.

Shift

• We can consider candidates from other estates.
• Full-time position, 8:00 am to 5:00 pm PT
• Monday to Friday

The following includes the knowledge, skill, and/or ability requirements necessary to perform this position.

• Bilingual proficiency in English and Spanish , with the ability to communicate complex legal information accurately and effectively in both languages.
• Bachelor's Degree preferred, or equivalent experience in
• Immigration law, legal studies, or a related field.
• Minimum of 2 years of experience in immigration law, legal support, or case management.
• Strong familiarity with USCIS procedures, immigration forms, and filing requirements.
• Experience handling humanitarian-based immigration cases preferred.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities under strict deadlines.
• Strong attention to detail and commitment to accuracy.
• Experience using case management software , Microsoft Office, and Google Workspace.
• Ability to troubleshoot delays, proactively follow up on cases, and escalate issues as needed.
• Strong emotional resilience and professionalism when handling sensitive or traumatic client matters.
• Strong self-awareness and openness to receiving constructive feedback with a continued desire for self-improvement.

We are a legal services company dedicated to providing personalized legal guidance and support to individuals. Our mission is to protect clients’ rights and interests by offering clear, reliable, and compassionate legal solutions tailored to each person’s unique situation.

Our team of experienced legal professionals is committed to delivering ethical, accessible, and client-focused service, ensuring confidence, trust, and peace of mind throughout every stage of the legal process.