Inside Sales Lead: E-Commerce

Inside Sales Lead E-Commerce

*Please note that this is a full time, in-office role. The successful candidate will be able to commute daily to our West Henrietta, NY location*

Company Overview Buildcorp Direct, part of Duraframe Solutions, provides the construction industry with high-quality products at unbeatable prices. Our online platform delivers innovative solutions that reduce project costs and improve job-site efficiency. From steel framing and interior contracting supplies to doors, tools, and specialized framing solutions, our diverse inventory supports projects of all sizes. We thrive in a fast-paced, collaborative environment where initiative, creativity, and problem-solving are valued. Every team member has the chance to make a real impact and grow their skills.

Position Overview We are looking for a proactive Inside Sales Lead E-Commerce to grow our online sales and lead the inside sales and customer support team. In this hands-on role, you will mentor and guide your team, manage customer communications across multiple channels, and work closely with other departments to ensure smooth order fulfillment. This is an exciting opportunity to shape our e-commerce strategy, take ownership of results, and make a real difference in the success of Buildcorp Direct.

Key Responsibilities

• Lead, mentor, and support the inside sales team to meet and exceed sales targets
• Develop and implement strategies to drive online sales growth
• Allocate tasks efficiently and provide support as needed

Customer Engagement and Order Management

• Handle customer inquiries, provide quotes, and offer technical support
• Engage with customers via phone, email, and live chat to create a positive shopping experience
• Maintain accurate sales data, reports, and order records

Collaboration and Strategy

• Partner with marketing and operations to align campaigns with sales initiatives
• Analyze sales data and market trends to identify growth opportunities
• Share ideas to improve team performance and customer satisfaction

Qualifications and Skills

• 25 years of inside sales experience, preferably in e-commerce
• Strong interpersonal, communication, and leadership skills
• Organized, detail-oriented, and driven by results
• Proficient in Excel, QuickBooks, and social media
• Knowledge of the construction industry is a plus
• Bilingual in Spanish preferred but not required
• Honest, trustworthy, and able to maintain sensitive, confidential information

What We Offer

• Medical, dental, and vision health plans with generous employer contributions
• Supplemented health savings account (HSA)
• Vacation, PTO, and 10 paid holidays per year
• Opportunities for advancement based on performance, personal growth, and cultural fit
• A team-oriented culture that supports continuing education and career growth
• Strong support for volunteer, community, and industry involvement