Platform Services Engineer - Customer Systems & IS&T

Software Engineer - Customer Systems, Information Systems & Technology (IS&T) Sunnyvale, California, United States The Platform Services team is responsible for developing and overseeing global, business-critical applications within the Customer Engagement domain. Our enterprise solutions and services are utilized across diverse consumers, including Apple Services, Contact Centers, Mobile Carriers, Self‑Service Customers, Repair Centers, Apple Depots, Enterprise, Apple stores, and Genius Bars. These applications provide an exceptional sales and service experience. In this role, you will utilize innovative techniques and collaborate effectively with cross-functional teams and business stakeholders throughout the development lifecycle. As a successful member of the team, you will become the domain champion, leading the design and architectural development of complex solutions that enhance the overall customer experience across various sales and service channels. Responsibilities Participate in brainstorming sessions to gather and understand requirements Perform high‑level systems impact analysis for new initiatives Implement prototypes and/or verify concepts Deliver scalable, high‑quality, end‑to‑end solutions in collaboration with senior architects, stakeholders, engineering, and cross‑functional teams Create high‑level and low‑level design artifacts Conduct architecture reviews and executive briefings for high‑impact projects Ensure proper requirement traceability and delivery during development and integration testing Provide solution hand‑off and training for the new features to operations and production support teams Work with other architects to standardize architectures and establish an architecture governance framework across the organization Develop product roadmaps and identify new use cases Navigate and execute in an environment of ambiguity and lead teams to successful delivery of solutions Manage multiple global efforts simultaneously Minimum Qualifications 3+ years of industry experience Hands‑on experience with one or more cloud platforms and managed services BS/BA degree or equivalent technical experience Preferred Qualifications Exceptional software engineering background with an outstanding body of work demonstrating experience in software development, solution architecture, and product management Hands‑on experience in architecting and developing event‑based, distributed, highly available systems Deep knowledge of developing and managing enterprise‑level technology at a global scale Experienced with micro‑services, CI/CD, and container orchestration Excellent communication skills and attention to detail for documenting and reviewing designsExcellent problem‑solving and analytical skills Excellent leadership and influencing skills Effective presentation, oral, and written business communication skills with various audiences and levels Knowledge of machine learning fundamentals Base pay range: $147,400 – $220,900. Your base pay will depend on your skills, qualifications, experience, and location. Apple offers a comprehensive benefits package that includes medical and dental coverage, retirement benefits, discounted products and free services, educational reimbursement, discretionary bonuses or commission payments, as well as relocation assistance. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. #J-18808-Ljbffr Apple Inc.