Family Success & Retention Manager

Job Description

Job Description

Description:

About the Company

At Edovate Learning Corp., we're reimagining education through our innovative brands—Bridgeway Academy, Elephango, Discover!, and Curriculum Express. We believe learning should be personal, flexible, and inspiring. Our team is almost 100% fully remote, fiercely mission-driven, and energized by collaboration, creativity, and the freedom to make a real impact every day. If you're passionate about making a meaningful difference in education and thrive in a mission-driven, innovative, and supportive environment, we invite you to explore opportunities with us. 

At Edovate, our work is guided by our core values: 

• Love – Share Christ by loving others
• Encourage – Build a positive team and family spirit
• WOW – Deliver “WOW” through top-quality personalized academics and flexible homeschool programs
• Grow – Pursue and support organizational and personal growth
• Empower – Build confidence to learn without limits

At Bridgeway Academy, families choose us to personalize their child's education, and many are homeschooling for the first time. We're looking for a Family Success & Retention Manager to make sure every family feels supported, confident, and connected throughout their experience with us. 

In this role, you'll partner with our advisors and Student Success team to support families through challenges, connect them with the right resources, and help them build a homeschool experience that works for them. 

What you'll do

• Support families who are facing challenges or considering leaving, and coordinate the right response with our teams. 
• Help first-year families get off to a strong start and feel confident in their homeschool journey. 
• Partner with our curriculum team to develop coaching and homeschooling resources for parents. 
• Build community through parent groups, peer-support opportunities, and family coffee chats. 
• Conduct non-sales exit conversations and share what you learn to help us continually improve. 
• Connect families with helpful resources, including payment and funding options. 
• Track trends and outcomes to help guide how we support families. 

Requirements:

• 3+ years in a family-facing, student services, customer success, case management, or retention role 
• K-12, online, or homeschool experience strongly preferred; experience supporting families of students with learning differences is a plus 
• Warm, clear communication by phone, video, and email, and a genuine ability to listen 
• Sound judgment about when to resolve an issue, when to bring others in, and when to escalate 
• Strong organization, follow-through, and comfort working with data 
• Proficiency with Microsoft 365; experience with a CRM (HubSpot preferred) or student information system 
• Comfort learning new tools, including AI 
• Bachelor's degree in education, counseling, social work, communications, business, or a related field, or equivalent experience 

Work environment

• Fully remote, with reliable high-speed internet and a quiet, private space for family calls 
• Occasional flexibility to meet families outside standard business hours 

Why Join Us

• This is an opportunity to make a meaningful impact in a role where your contributions directly influence [business outcome/customer experience]. 
• You’ll be part of a team that values accountability, collaboration, and practical problem-solving—where ideas are encouraged and decisions move quickly. 
• We’re committed to your growth, offering opportunities to expand your skillset, and take on new challenges. 
• As a growing organization focused on strategy, we provide both the structure and momentum for you to do your best work. 
• In addition to being mission driven, we offer [key differentiators—flexibility, supportive leadership, etc]. 
• Comprehensive benefits packaged (Medical/Dental/Vision, Short/Long Term Disability, 401(k), PTO)