Service Desk Analyst
UCSF Health
UCSF in San Francisco is seeking a mid-level Service Desk Analyst to provide desktop support to end-users across multiple UCSF locations. You will handle Level II escalations, mentor junior staff, and maintain the knowledge base, while delivering high-quality customer service. Responsibilities include frontline intake via phone/chat/email, password resets in Active Directory, and coordinating with other teams per SOP. Flexible scheduling includes nights and on-call rotations. #J-18808-Ljbffr
Vacancy posted 16 hours ago
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