Senior Social Worker IA&T - CPS Investigations Unit

Salary : $65,231.00 Annually
Location : Nashville, NC
Job Type: Full Time
Job Number: 2025-00092
Department: Department of Social Services
Opening Date: 09/18/2025
Closing Date: Continuous


General Statement of Duties


Two+ years CPS Investigations experience required. Candidate must have excellent communication and interpersonal skills, the ability to adapt to frequent changes, court experience and leadership skills.

The primary purpose of the Child Protective Services Intake / Investigations / Assessment Unit is to receive and investigate/assess referrals of child neglect, abuse and dependency including immediate responses to crisis for at risk children in complex cases. Services to families in Nash County will enhance the family's ability to function independently and will prevent child neglect or abuse from re-occurring. Services for maltreated children are aimed at strengthening family life by supporting and improving parental/caretaker abilities, which, in turn, assure a safe nurturing home for children. Services are home-based and are preventive, rehabilitative and non-punitive with efforts directed toward identifying, providing or arranging services as needed. Social workers may provide group, family or individual treatment to clients of any age and any developmental, medical, mental, substance abuse, financial or family problem. Child Protective Services is an advanced professional level of casework. Casework is accomplished through parent/caretaker cooperation and consent or if the child's safety is at eminent risk, through court petition as the agency's responsibility foremost to protect the child. The social worker will analyze situations and determine the course of action often under very stressful and at times dangerous situations. A second important purpose of the unit is to provide public education regarding risk of maltreatment, incidents of maltreatment reporting methods and procedures and the availability of preventive, protective and case management services.
Primary Purpose of the Position

The primary purpose of the Child Protective Services Investigative, Assessment and Treatment social worker is to provide services to families and children in an effort to secure a more protective environment. Duties rotate among IA&T staff as follows:

1. Receive intake calls, interview reporter and complete the CPS Report form.
2. Investigate reports of neglect, abuse and dependency of children, and develop appropriate safety plans to ensure the safety of children.
3. Employee is required to testify in court and prepare court studies for cases petitioned to the court.
4. Employee will participate in the "on call" after-hours coverage for the agency.

Work Schedule

Working hours generally rotate from 8:00 a.m. - 5:00 p.m. Monday through Friday. Employees are given the opportunity to manage their workday in order to be available to accommodate client's work and school schedules.
Change in Responsibilities or Organizational Relationship

None.
Essential Duties and Tasks
All responsibilities and duties described are essential to the effective performance of a Senior Social Worker IA&T in this position and are listed in ORDER OF IMPORTANCE.

1. Child Protective Services Intake, Assessment and Investigation (45%)

The Social Worker IA&T will receive intake calls from the community and interview the reporter to identify the allegations of child maltreatment and complete the Nash County Child Protective Services Report form to be referred for proper screening. The worker will receive referrals that meet the NC legal definition for neglect, abuse or dependency and, following the Multiple Response System, will conduct a family or investigative assessment to determine if the family is in need of further services to ensure the protection of children. The process involves reviewing agency records to be aware of family history, interviewing the parents, children, and collaterals, completing safety assessments, risk assessments, strength / needs assessments throughout the fact-finding process. The work involves visits to the homes of clients, schools, medical and mental facilities, prison facilities and other agencies. The worker will involve law enforcement when investigating cases of physical and sexual abuse, or at other times when deemed necessary. When safety concerns are discovered, safety plans will be developed with the family to ensure safety of the children. The worker will refer clients to community service agencies to address identified needs. The worker will follow standards outlined in Volume I. Chapter VIII of the Children's Services Manual and the Multiple Response Manual. The Senior Social Worker keeps documentation of all casework current within 7 days of last contact.
Decisions are often made under stressful and sometimes dangerous conditions. This requires a highly skilled worker who is very familiar with CPS policy, state and federal laws and agency expectations. Court action is necessary when a child is found to be at immediate risk of harm. The social worker will attempt to convene a Child and Family Team meeting to address the safety concerns and help the family consider appropriate options for the children. Depending on the emergent nature of the case, the worker will either work with legal staff to file a juvenile petition or assume non-secure custody. Placement options will be explored with a focus on the least restrictive environment. The worker will prepare the family and children for the legal process and separation if necessary. The worker will prepare a written report for court and work with the legal staff in case preparation that may include testimony from casework. Work in this area also frequently involves courtroom testimony regarding case findings when criminal child abuse charges are filed or civil proceedings in custody matters.

1. Lead Worker (35%)

Function in the capacity as a lead worker to provide coaching/guidance to interns and to less experienced workers in case consultations that will help them achieve a higher level of performance. Provide guidance involving application of policy and other job functions including preparation of court studies. Accompany workers as a support in complex situations in absence of a supervisor. Keep supervisor abreast of any work performance or training concerns noted when coaching staff. Provide necessary support to resolve problems and ensure that quality services are provided. Function in the capacity as a lead worker to provide coaching/guidance. Provide necessary support to resolve problems and ensure that quality services are provided.

1. Conferences and Staff Development (10%)

Supervisory conferences and staff development activities provide guidance, feedback and evaluation of the worker's interventions and an opportunity to upgrade skills and knowledge of substitute care. Such conferences also allow the opportunity to discuss program questions, agency mandates and monitoring issues as they arise.

1. Community Liaison (5%)

These duties include public speaking, participation on community boards and committees, and participation in community affairs relating to substitute care and child welfare.
E.Other duties as required (5%)

1. Participate in the agency's after-hours coverage system.
2. Obtain at least twenty-four hours training annually after initial training of

seventy-two hours before assuming case responsibility.

1. Serve as Information and Referral Source for all areas of agency and refers

call-in clients to appropriate resources within and without the agency, providing hours of operation. Worker may also make arrangements for emergency food, or medicine in emergency situations that cannot wait until the office is open.

1. Employee will participate in disaster related programs as needed. Employee will be expected to work in emergency shelters and/or perform related disaster tasks and perform other reasonable tasks requested by their immediate supervisor.

III. Other Position Characteristics

1. Accuracy Required in Work

Great precision is required in this work. The worker must correctly gather information to determine whether or not referrals meet the neglect/abuse laws; investigate each case according to standards to determine if neglect/abuse exists; correctly assess a child's safety needs; and continually assess a family during intervention to assist in alleviating problems which led to neglect/abuse. The worker analyzes situation and determines appropriate course of action immediately or in short time spans and often under very stressful conditions. These stressful conditions sometimes include confrontation with batterers of domestic violence, known felons, drug addicts and those with mental illness. The worker must be able to meet state standards and assure compliance with CPS policy. Documentation, time reports, day sheets, and other state and county forms must be completed accurately and timely.

1. Consequence of Error

Initial assessments, investigations, and case management decisions directly affect the safety of children including possible severe injury, neglect or child fatality. Incomplete or inaccurate documentation or reports may affect agency funding negatively and may lead to sanctions against the agency.

1. Instructions Provided to Employee

Instructions are provided in written and oral form by the supervisor through scheduled conferences, at agency staff meetings, and in workshops and professional training sessions attended by the employee. In addition, an on-call consultant is always available to assist as a second party decision-maker during all phases of CPS intake and initiation, in all child placement responsibility decisions, and in all other situations when a second party is needed.

1. Guidelines, Regulations, Policies, and References Used by Employee

1. Volume I, Children's Service Manual with a concentration on Chapter VIII: Child Protective Services
2. Service Information System Manual
3. North Carolina General Statutes applicable to Child Protective Services and Foster Care
4. Social Work Code of Ethics
5. County and Agency Personnel Handbooks
6. Instructions from Director, Deputy Director, Program Administrator, and Supervisor and On-Call consultants

1. Supervision Received by the Employee

Employee receives review through scheduled conferences, meetings, informal interaction, reports, and an annual performance appraisal. Review for timeliness, quality, and accuracy is also received through periodic random case reviews by the supervisor, Children's Program Representatives and the Child and Family Services Review conducted by State staff.

1. Variety and Purpose of Personal Contacts

Employee has contact with unit staff, other units within the agency, clients, Health Department, other Social Services departments, Guardian Ad Litem Program, Mental Health, medical personnel, crisis organizations, churches, civic organizations, judicial system, law enforcement, Emergency Services personnel, and the general public. Contacts are often used as a means to assist in planning and/or meeting the needs of clients as a part of the human delivery system and to aid in assessing client's current situation.

1. Physical Efforts

Employee must be able to move within and without the agency, climb stairs, and use office equipment described in section I below on a frequent basis. Employee occasionally lifts small children, camera, suitcases, toys, car seats, etc. in performance of duties. Employee must travel to meetings within the county as well as workshops and meetings out of the county. Overnights stays are sometimes necessary.

H.Work Environment and Conditions

Work is performed in a county social service agency with contacts in the field. Employee encounters hostile clients, some of whom are dangerous. Clients include mental patients, alcoholics, and substance abusers who are sometimes verbally abusive and threatening. All staff are also trained in the use of fire extinguishers. Field contacts are sometimes in adverse weather conditions such as snow, sleet, extreme heat and natural disasters. Employee may be exposed to infectious diseases and all staff are aware of precautions to take when exposure occurs.

1. Machines, Tools, Instruments, Equipment, and Materials Used

Employee uses personal computer, printer, copy machine, calculator, camera, automobile, land and cell phones, car seat, and DVD player in order to perform duties. When conducting investigations, employee sometimes finds it necessary to use anatomically correct dolls.

1. Visual Attention, Mental Concentration, and Manipulation Skills

Close visual attention is required when operating a motor vehicle. Intake, investigations, and case management duties all require visual attention and mental concentration. Body language, eye contact, and behavior of family members assist the Senior Social Worker in assessing the family situation and must be viewed carefully. Preparation of court reports, development of protection plans, and completion of risk assessments require very intense mental concentration as does reviewing placement options for children. The Senior Social Worker must carefully document times, dates, and other factual information so that accurate assessments and recommendations are made. Employee must have physical dexterity required to successfully and efficiently operate machinery and tools outlined in section I above.

1. Safety for Others

Employee makes decisions daily that affect the lives of clients. Employee devises Safety Plans, completes Strengths and Needs Assessments and Risk Assessments in investigations. Employee also makes recommendations regarding the removal of children when homes are not safe and the return of children when homes are safe. Employee must carefully evaluate the needs of children in placement responsibility and their caregivers to determine the best plans for children. Worker abides by confidentiality guidelines to protect clients and uses caution when operating a motor vehicle when transporting clients. See section H above for issues confronting the employee and for precautions.

1. Dynamics of Work

Child Protective Services is periodically affected by changes in methodology, guidelines, legislation, and shifting program emphasis.

Knowledges, Skills and Abilities
1. Thorough knowledge of social work principles, techniques, and practices and their application to complex casework and community problems in order to effectively work with the wide cross section of clients and their presenting problems including medical, mental and substance abuse issues.

2.Considerable knowledge of family and group dynamics and a range of intervention techniques.
3. Considerable knowledge of developmental stages and tasks, human behavior, and socioeconomic problems and their treatment as the worker is responsible for identifying children who are abused, neglected, or dependent, assessing the contributory factors and making recommendations for solutions to the identified problems.
4. Considerable knowledge of governmental and private organizations and other resources within the community.
5.Considerable knowledge of laws, regulations, and policies which govern Child Protective Services.

6.General knowledge of methods and principles of casework supervision and training.

7.Ability to establish and maintain effective working relationships with clients, associates, administrative superiors, social medical, legal, civic and religious organizations.

8.Ability to supervise, train or orient lower-level employees, students, or interns.

9.Ability to express ideas clearly and concisely-orally and in writing.

10.Ability to plan and execute work effectively.

11.Ability to operate an automobile.

12.Ability to use a personal computer and access the State Network.

13.Ability to intervene in crisis situations and to effectively function under stress and to deal with conflict situations and hostile personalities.

14.Ability to function with a high level of autonomy.

15.Ability to function cooperatively with members of a team.

16.Ability to accept constructive criticism.

17.Ability to refrain from causing or contributing to disruptions or hostility in the workplace.

18.Ability to make thorough assessments through intense observation skills, interview and social work practice and be able to accurately communicate orally and in writing.

Desirable Education and Experience
Required Minimum Training

Two years directly related experience in NC Department of Social Services.
License or Certification Required by Statute or Regulation

1. Minimum North Carolina automobile liability insurance.
2. Must have reliable vehicle available for work always available.
3. Valid North Carolina driver's license is required.

INSURANCE PROGRAMS
Nash County offers cafeteria-style benefits including:
- Health Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Supplemental Health Benefits (Accident, Critical Illness, and Hospital Indemnity Insurances)
- Disability Insurance (Long-Term and Short-Term Disability)
and more!
FINANCIAL PROGRAMS
Retirement

Membership in the North Carolina Local Government Employees Retirement System is a requirement for all regular full-time and regular part-time employees. Employees contribute 6% of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have 5 years of service, you are 100% vested in the NCLGERS.

NC401(k)

The NC401(k) supplemental retirement program is available to regular full-time and regular part-time employees. The County establishes this 401(k) account for each eligible employee and makes a 5% contribution based on monthly earnings. Employees may elect to make voluntary contributions through payroll deduction.

457 Deferred Compensation

The 457 Deferred Compensation program is available to regular full-time and regular part-time employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.

Special Separation Allowance

The Separation Allowance is available to law enforcement officers between the ages of 55 and 62 years that are eligible and retire under the provisions of the NC Local Government Employees Retirement System.

125 Flexible Benefit Plan

Flexible Spending Account options are available to regular full-time and regular part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Convenience Card program gives you instant access to your account funds.

• Health Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.
• Dependent Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.

Direct Deposit

Direct Deposit is a condition of employment for all employees. Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.
LEAVE PROGRAMS
Vacation Leave

For regular full-time County employees, vacation leave accrues based on length of service in the NC Local Government Employees Retirement System. Regular part-time employees accrue prorated vacation leave based on a percentage of the full-time benefit.

Sick Leave

For regular full-time County employees, sick leave accrues each pay-cycle. Regular part-time employees accrue prorated sick leave based on a percentage of the full-time benefit. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.

Holidays

The policy of the County is to follow the holiday schedule as published by the State of North Carolina each year.
The following holidays are observed:

• New Year's Day,
• Martin Luther King, Jr. Day,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and the day after, and
• Three (3) days at Christmas.

Military Leave

Annual Training - Reserves and National Guard -Ten paid workdays per fiscal year.
Active Duty - Reserves and National Guard - Ten paid workdays upon activation.

Civil Leave

Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.

Family Medical Leave Act

Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.
OTHER PROGRAMS
Employee Assistance Program (EAP)

The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.

Wellness Center and Telemedicine

We believe that staying healthy is inclusive of exercising regularly and taking care of your physical body. Nash County has a Wellness Center, which consists of various exercise equipment and videos, open to all full and part-time employees.


All full-time employees also have access to telemedicine through Teladoc. Teladoc treats conditions like allergies, sore throats, asthma, and more. Doctors are available by phone or video 24/7 from wherever you are. They are available to diagnose symptoms and send a prescription if needed.


NOTICE OF PRIVACY PRACTICES

The benefits offered by Nash County are subject to change. In the event there is a conflict between the above contents and Nash County policies and/or a State or Federal statute, the policy/statute shall control. Plan documents will govern benefits plans should there be a conflict with this information. They are not held out to any employee as part of any contractual agreement. Benefits, policies, and procedures are subject to change or termination at any time.

Information provided on this site is for informational purposes only. Actual provisions of each plan will be provided on the certificate of coverage as part of the Summary Plan description.

Nash County is an Equal Opportunity Employer/Provider

In accordance with Federal civil rights law and the U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs).
Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's Target Center at View phone number on click.appcast.io (voice and TTY) or contact USDA through the Federal Relay Service at View phone number on click.appcast.io.
Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at filing cust.html and any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form.
To request a copy of the complaint form, call View phone number on click.appcast.io. Submit your completed form or letter to USDA by:


1. mail: U.S. Department of Agriculture

Office of the Assistant Secretary for Civil Rights

1400 Independence Avenue, SW
Washington, D.C. 20250-9410;
2. fax: View phone number on click.appcast.io; or
3. email: View email address on click.appcast.io

USDA is an equal opportunity provider, employer, and lender.
01


Which best describes your level of education?

• No GED and no High School Diploma
• GED or High School Diploma
• Some college
• Associates Degree
• Bachelor's Degree
• Master's Degree
• Doctorate's Degree

02


How many years of experience do you have in a NC Department of Social Services?

• No Experience
• 0-1yrs
• 1-2yrs
• 2-3yrs
• 3-5yrs
• 5yrs+

03


How many years of experience do you have in CPS Investigations?

• No Experience
• 0 - 1yr
• 1-2 yrs
• 2-3 yrs
• 3-5 yrs
• 5+ Years

04


Do you have a valid NC drivers license?

• Yes
• No

05


Do you own a reliable vehicle that can be used for work-related transportation?

• Yes
• No

06


Do you have North Carolina automobile liability insurance on your vehicle?

• Yes
• No

07


Employees are expected to work in emergency shelters and/or perform disaster related tasks.

• Accept
• Decline

08


Your application must illustrate all relevant education and experience you have acquired in the last 10 years, to include any gaps you have had between employment (gaps in employment MUST be documented under the work experience section of the application). Failure to complete the "Work Experience" & "Education" sections of the application may result in your application not being considered. A resume will not be considered in determining your qualification for this position.

• I have read and complied with the above statement
• I have not read this information

Required Question