IT Support Engineer

IT Support Engineer

As the IT Support Engineer, reporting to the Sr. IT Manager, NA, you will be responsible for providing Tier I & II customer service and technical support to local, global, and remote end-users. You will also implement, upgrade, troubleshoot and document all related hardware, software, & local infrastructure systems as well as resolve requests and issues in a timely manner documenting via ITSM ticketing system, escalating as appropriate.

Triage, troubleshoot and resolve request & incident tickets, escalate tickets as appropriate, documenting in ITSM system

Install, upgrade, support and troubleshoot Windows client operating systems, Microsoft Office/365, and all other authorized desktop applications

Install, upgrade, support and troubleshoot computer hardware, printers, and all other authorized peripheral equipment

Use diagnostic tools to troubleshoot client related networking issues or provide improvements

Handle all Move/Add/Change for user and computer accounts in Active Directory, provisioning access to required electronic resources

Accurately update IT Hardware and Software Asset Inventory in the ITSM system

Document local network, and infrastructure systems

Create or update SOP's as required

Provide or recommend computer related training as needed, including FAQ's, knowledge base contributions, and job aids

Own or assist in administration of assigned software platform(s) to ensure continual service availability and required performance

BS Degree; equivalent relevant experience will be considered in lieu of degree

Experience with ITSM and ITIL tools

Minimum of 2 years previous IT administrator level work experience

Previous experience in chemical industry or a manufacturing environment preferred

Experience with security, technical, analytical, decision making, and problem-solving

We strive for all employees to nurture physical, mental and emotional health both personally and professionally. Our commitment to health and wellness centers around prevention, early detection and embracing a healthy lifestyle. Some offerings may vary by role or region, but may include:

Physical Health benefits including competitive Medical, Dental, and Vision packages, company contribution to Health Savings Account, cash incentive for Annual Physical and reimbursement

Financial Wellness opportunities including company paid life insurance and disability plans, 401(k) Retirement Plan with generous company match, and certified Financial Planning & Investment services

Mental Health benefits including generous Paid Time Off and 10 Paid Holidays, Paid Parental Bonding Leave, and much more!

The salary range for this position is $65,000-$90,000 annually. The specific salary offered will be determined by a variety of factors including location, experience, and education.

About Us

Essential Solutions with Extraordinary Results

SI Group is a global leader in the innovative technology of performance additives, process solutions, active pharmaceutical ingredients, and chemical intermediates. Our solutions are essential to many diverse industries and applications, creating extraordinary results. We drive value by enhancing the quality, performance, and durability of countless items we use every day.

We are on a journey to captivate our customers at every level. Whether that means expanding our capabilities, global reach, or providing new innovations and technologies that create value. Our approach is customized to exceed customer needs and deliver superior performance.

Job Info

Job Identification 1524

Locations 725 Cannon Bridge Road, Orangeburg, SC, 29115, US