Associate Vice President, Operations

Job Summary The Associate Vice President of Operations is a transformative leader driving the successful execution of organizational strategic outcomes. You oversee operational efficiency and program excellence and create a transformative Y experience that builds loyal members, energizes employees and volunteers, inspires donors, and stimulates growth and innovation at two YMCA Center locations and a product/program line. You are responsible for leading, coaching, and holding others accountable for creating a transformative Y experience at your assigned centers and programs. You are the chief leader in driving the Y experience in your communities. You will lead your leadership teams (staff and volunteers) in building engaged boards, philanthropy and fundraising, innovation and product development, and community partnerships. In addition to providing oversight of your assigned centers and programs, you will be responsible for association-wide functions, initiatives, and innovation projects. Essential Functions Strategic Leadership & Results (40%) Performance Achievement & Results: Fosters a culture that builds trust and treats all team members with respect; constructs conflict resolution; gains commitment and provides clarity; holds team members accountable; cultivates peer accountability; and achieves results to meet strategic and operational goals. Models inclusive leadership behaviors, embraces diversity, and builds strong teams that apply their diverse skills and perspectives to the mission. Responsible for hiring, coaching, and managing all direct reports and ensuring alignment with association people practices for all positions within their organizational structure. Ensures success of the Strategic Plan metrics, Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs) to meet strategic goals and objectives. Implements a goal‑based leadership approach (OKR methodology) and ensures the development department is actively working towards supporting organizational level objectives and key results. Conducts Cycle Check‑ins and the Annual Check‑In with direct reports to ensure progress with OKRs, providing ongoing coaching and feedback, and discusses development opportunities. Operational Leadership Oversees membership and program enrollment growth while ensuring a high‑quality and transformative Y Experience as demonstrated by net‑promoter scores and other experience metrics member satisfaction. Conducts regular assessments of program effectiveness and makes adjustments as needed. Partners with the business administration support group to develop and implement processes and programs for addressing member concerns and feedback. Creates an action plan using member feedback survey results to continuously improve program quality and satisfaction. Conducts quarterly meetings with center and program leadership to discuss other providers in the service areas along with their offerings, value proposition, and key attributes, developing an action plan on how the Y remains relevant in its programs and services. Fiscal Management Leads center and program leadership in developing annual budgets according to association instructions and ensures successful execution of the plan. Ensures centers and programs identify growth opportunities, conduct monthly forecasting, and correct financial deficiencies on a timely basis. Develops and reviews monthly variance reports with the implementing action plans to stay on plan with the annual budget. Marketing Ensures centers and programs execute all aspects of association and center (program) marketing strategies and regularly promote Y centers through local media outlets. Ensures implementation of internal marketing efforts (i.e., activating staff for referral programs) and consistent social media engagement through branch channels. Facility Management Ensures centers are keeping facilities and equipment well maintained, safe and clean, following association guidelines and practices. Conducts a monthly walkthrough of centers and quarterly walkthrough with the executive team. Community/Board Engagement & Philanthropy (20%) Enhances the Y's reputation in the community by engaging with partners, businesses, school districts, and other non‑profit organizations. Builds relationships with local, city, and county officials and representatives. Assesses community landscape by developing a deep understanding of community‑area demographics, keeping a pulse on demographic and external environmental shifts, and local economic trends. Drives cultivation and implementation of community partnerships for assigned centers, programs, and the partners with youth development leaders to build strong partnerships with school districts and other educational entities. Recruits, develops, and maintains highly effective Boards of Advisors, following the by‑laws of the Greater Austin YMCA. Supports board chairs in facilitating engaging and productive board meetings; attends board meetings according to the annual plan. Drives successful fundraising and financial development, working with the Associate. Collaborates with the Advancement Team to meet quarter and annual objectives and meets every quarter with the Advancement Team to ensure progress toward the fundraising goal. Association Initiatives (20%) Leads association‑wide efforts as the Association‑level Partner for your assigned program/product line, functional area, and/or social innovation projects. Serves as the Association Partner, leading impact teams, committees, work groups, and/or task forces. Responsible for driving a workgroup/team to results across the organization. Social Innovation (20%) Leads design thinking and social entrepreneurship practices to develop innovative solutions to community needs, community, and association‑wide opportunities and challenges. Coaches others in design thinking and social entrepreneurship to establish a strong culture of social innovation. Serves as project lead for assigned innovation projects designed to incubate new products, services and improve systems and processes. Stays current on trend identification and implications for communities and centers in areas such as Membership, Health and Wellness, Youth and Family Programs, Youth Sports, and other programs and initiatives operated by assigned centers. What You Bring to the Community Enterprise Bachelor's degree or equivalent experience. Minimum 10 years of professional work experience including at least 5 years of experience in a YMCA executive‑level position or equivalent. Demonstrated record of accomplishment and mastery to coach highly competent professional staff in areas of membership and program. Expertise in board development, fiscal management, community engagement, and staff development. Experience in growing membership and program enrollment and solid fiscal management, having met or exceeded budget continuously over multiple years. Thorough understanding of the nature of the YMCA movement, volunteers, and staff in the accomplishment of the YMCA goals, objectives, and mission in the community. Experience in and/or willingness to learn Design Thinking. You're a Cause‑Driven Leader – You Are Effective At Advancing our mission and cause – providing visionary leadership to ensure resources are mobilized to adapt to new challenges and needs in the community. Building relationships – connecting people to the Y's cause by developing inclusive relationships, partnerships, and collaborations to co‑create solutions to pressing social issues. Leading operations – ensuring relevance, effectiveness, and sustainability of the organization so we can continue to fulfill our promise to the community. Developing and inspiring people – supporting the holistic development of self and others to embrace the Y's cause, sustain our culture, and inspire others to action. Physical Requirements While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk, and occasionally lift and/or move items, including equipment, furniture, and/or children. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits Health Insurance: comprehensive medical, dental, and vision plans. Retirement Savings Plan: 12% employer‑funded plan upon meeting eligibility. Paid Time Off: up to 48 days of paid time off over vacation, holidays, and sick leave. Additional Perks: free household membership to facilities operated by the Greater Austin YMCA, worth $1,000 annually. Compensation $130,000 – $137,000 annual salary, DOE. Additional Information The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. EEO Statement The Greater Austin YMCA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Greater Austin YMCA complies with applicable state and local laws governing non‑discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr Enterprise Products Partners