Optical Technician

Position Overview The Lens Service Technician reports to the Service Manager and is responsible for the repair, maintenance, calibration, quality control, and technical support of Fujifilm optical products, including Broadcast, Cinema, ENG/EFP, CCTV, and projector lens systems and accessories. This position supports both in‑house and field service activities by troubleshooting mechanical, optical, and electronic issues, performing preventative maintenance, and ensuring products meet factory performance specifications. The technician also provides technical assistance and product support to customers, sales teams, and service personnel, while assisting with product training, demonstrations, and continuous improvement initiatives. Additional duties and special projects may be assigned by management as needed. Job Description Core Responsibilities Work closely with the Service Manager to coordinate repair priorities, manage workload distribution, and support customer service objectives. Evaluate the performance, condition, and quality control of new, repaired, and customer‑owned lenses to ensure compliance with factory specifications and operational standards. Perform troubleshooting, diagnosis, repair, calibration, and preventative maintenance of Fujifilm optical products, including Broadcast, Cinema, ENG/EFP, CCTV, projector lenses, and related accessories. Provide technical support to customers, field sales teams, and service personnel regarding mechanical, optical, and electronic product issues. Assist with bench and field repairs while ensuring adherence to established repair procedures, quality standards, and turnaround time expectations. Develop repair estimates, document service activity, and prepare technical reports related to product testing and repair performance. Proactively communicate and escalate repairs, delays and service disruptions to management when turnaround times may be affected by parts availability, resource constraints, or other operational issues that impact customer support expectations. Support product demonstrations, trade shows, workshops, and customer training activities as required. Collaborate with internal departments and factory engineering teams to communicate product feedback, recurring issues, and opportunities for product improvement. Maintain a safe, organized, and professional work environment while following company procedures and safety guidelines. Perform additional assignments and special projects as directed by management. Training and Customer Support Tasks Build and maintain strong relationships with customers, dealers, rental houses, cinematographers, camera assistants, and internal support teams. Provide technical training and operational support for new and existing Fujifilm optical products to customers, sales personnel, and service staff. Develop and maintain training materials, technical documentation, and service procedures to support internal knowledge sharing and customer education. Collaborate with global product, engineering, and service teams to provide detailed field feedback related to product performance, customer requirements, and future development opportunities. Support sales and marketing initiatives through technical expertise, customer consultation, and product application support. Continuously expand technical knowledge of current and emerging products, technologies, and industry trends. Education Bachelor’s degree in Optical Engineering, Mechanical Engineering, Electronics, or a related technical field preferred, or a minimum of four years of hands‑on industry experience servicing professional Broadcast, Cinema, or optical lens systems. Equivalent combinations of technical education, specialized training, and relevant industry experience will also be considered. Required Skills and Abilities Ability to work effectively in a fast‑paced, customer‑focused technical service environment while managing multiple priorities and deadlines. Strong mechanical, optical, and electronic troubleshooting skills with exceptional attention to detail and problem‑solving ability. Excellent verbal and written communication skills, with the ability to explain complex technical concepts to customers, colleagues, and non‑technical audiences. Ability to conduct technical presentations, customer demonstrations, and training sessions for both small and large groups. Demonstrated ability to work independently while also collaborating effectively within cross‑functional teams. Strong organizational and time‑management skills with the ability to prioritize workload and adapt to changing business needs. Proficiency with computers, software applications, Microsoft Office, Salesforce, and common industry imaging and post‑production tools. Ability to research, analyze, and interpret technical information and apply sound judgment in resolving product and service issues. Demonstrated initiative, professionalism, and commitment to continuous learning and technical development. Willingness and ability to travel domestically and internationally, including customer sites, trade shows, production sets, and headquarters in Japan. Salary and Benefits $28.00 – $30.00 per hour, depending on experience. Medical, Dental, Vision. Life Insurance. 401(k). Paid Time Off. EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (View email address on click.appcast.io). #J-18808-Ljbffr