Desktop Support Engineer I

Responsibilities Provide first- and second-level technical support to end users via phone, email, remote assistance, and onsite visits. Diagnose and resolve hardware, software, operating system, network connectivity, printer, and peripheral issues. Escalate complex issues to senior technical staff or appropriate support teams as needed. Maintain ownership of assigned support requests through resolution. Install, configure, and maintain desktop computers, laptops, tablets, mobile devices, and peripheral equipment. Perform hardware upgrades and component replacements. Install and configure operating systems, software applications, drivers, and updates. Prepare and deploy new equipment according to organizational standards. Assist users with password resets, account access, software usage, and general technology questions. Document all support activities within the organization's service management system. Follow organizational security policies and procedures. Requirements Associate degree in Information Technology, Computer Science, or a related field preferred. One to three years of desktop support, help desk, or technical support experience preferred. Experience supporting Windows operating systems and common business applications. Experience working in a customer service environment. Knowledge of Windows operating systems, Microsoft Office and Microsoft 365 applications, computer hardware and peripherals, Active Directory or directory services, basic networking concepts, remote support tools, mobile devices, printers and multifunction devices, endpoint management solutions, service desk or ticketing systems, Microsoft Azure or Microsoft Entra ID, Microsoft Intune, basic PowerShell scripting. Industry certifications such as CompTIA A+, Microsoft Certified, ITIL Foundation, or similar certifications are preferred. Strong analytical and problem-solving skills. Excellent customer service and interpersonal skills. Effective verbal and written communication. Ability to prioritize multiple tasks and meet deadlines. Strong organizational skills and attention to detail. Ability to work independently and as part of a team. Adaptability and willingness to learn new technologies. Professionalism and sound judgment. Core Competencies Demonstrates expertise in providing technical support for Windows operating systems and common business applications, along with strong problem-solving and customer service skills. Proficient in hardware installation, configuration, and maintenance, as well as documentation and adherence to security policies. Highest-signal resume keywords Technical Support Experience Windows Operating Systems Microsoft Office and Microsoft 365 Active Directory CompTIA A+ Certification Hard Skills Desktop Support Hardware Upgrades Operating System Installation Basic Networking Concepts Remote Support Tools PowerShell Scripting Endpoint Management Solutions Service Desk Systems Mobile Device Support Printer Management Soft Skills Analytical Skills Customer Service Effective Communication Organizational Skills Adaptability Certifications & Qualifications CompTIA A+ Microsoft Certified ITIL Foundation Industry Keywords Technical Support Help Desk Information Technology Computer Science Customer Service Environment Tools & Technologies Microsoft Azure Microsoft Intune Service Management System Ticketing Systems Multifunction Devices #J-18808-Ljbffr