Relationship Banker - Mechanicsville Financial Center

Job Summary This role engages clients in the lobby to educate and assist with conducting transactions through self‑service resources, such as mobile banking, online banking, or ATM. The candidate will accurately and efficiently process cash transactions for clients, maintain a deep conversation to discover financial and life priorities, and connect clients to solutions that meet their financial goals. Responsibilities Execute the bank's risk culture and strive for operational excellence. Build relationships with clients to meet their financial needs. Follow established processes and guidelines, adhering to all applicable laws and regulations. Grow business knowledge and network by partnering with experts in small business, lending, and investments. Manage financial center traffic, appointments, and outbound calls effectively. Drive the client experience. Manage cash responsibilities. Required Qualifications Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results. Collaborative ability to build and nurture strong relationships. Passion, commitment, and drive to deliver an experience that improves clients' financial lives. Confident in identifying solutions for new and existing clients based on their needs. Effective and confident communication, comfortable engaging all clients. Ability to learn and adapt to new information and technology platforms. Confidence in educating clients on how to conduct simple banking transactions through self‑service technologies (e.g., ATM, online banking, mobile banking). Strong critical thinking and problem‑solving skills. Adherence to established processes and guidelines in daily activities, respecting all applicable laws and regulations. Time‑management and capacity management, focusing on results while acting in the best interest of the client. Availability to work weekends and/or extended hours, including potential scheduling at any financial center location within a reasonable distance. Desired Qualifications Experience in financial services and knowledge of industry products and solutions. One year of successful sales experience in a salary-plus incentive environment with individual sales goals. Six months of cash handling experience. Bachelor's Degree or business‑relevant Associate’s Degree (e.g., business management, business administration, or finance). Skills Adaptability Business acumen Customer and client focus Oral communications Problem solving Account management Client experience Branding Client management Client solutions advisory Relationship building Business development Pipeline management Prospecting Referral identification Referral management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent. Shift 1st shift (United States of America). Hours Per Week 40 hours. Pay Hourly pay range: $25.00 – $26.77. Pay determined based on experience, education, and skill set. Benefits Benefits eligible. Includes industry‑leading benefits, paid time off, resources, and support to support employees' physical, emotional, and financial wellbeing. #J-18808-Ljbffr Bank of America