Operations Specialist

Operations SpecialistWelcome to the next generation in senior living, The Springs Living!The Springs Living is a purpose-driven senior living organization with communities throughout Oregon, Washington & Montana. For nearly 30 years, The Springs Living has been committed to transforming housing for older adults by delivering quality service and fostering an enrichment culture to help residents, their families and each other live life to its fullest. To do this, we demonstrate our core values of kindness, quality, innovation, trust, and pride, and empower every team member to do the right thing!The Springs Living is seeking an Operations Specialist to support the Senior Vice President of Operations and The Springs Living communities by providing operational assistance, project management, leadership continuity, and statewide support. This role requires regular and frequent travel to effectively support community operations, leadership transitions, and regional initiatives.A key responsibility of this position is providing flexible and responsive operational coverage, including temporarily serving in communities without an Executive Director or Administrator until one is hired. The Operations Specialist must be adaptable, collaborative, and capable of stabilizing operations during leadership transitions.Primary PurposesSupport to the Regional Director of Operations team in overseeing TSL community operationsAssist with developing and implementing regional strategic initiativesServe as an operational resource and liaison between communities and the Senior Vice President of OperationsManage assigned projects and report progress and outcomesProvide interim administrative and leadership support when a community is without an Executive Director or AdministratorSupport communities across the entire TSL portfolioEssential FunctionsProvide operational support while reinforcing The Springs Living brand standards, policies, procedures, and goalsServe as interim operational leadership in communities without an Executive Director or other key leadership roles, ensuring continuity, compliance, and stable operationsTravel regularly to provide onsite support, training, project oversight, and operational stabilizationLead assigned regional or community projects, overseeing deliverables, tracking progress, and reporting resultsEvaluate operational systems and procedures; recommend and support implementation of improvementsSupport training, onboarding, and mentoring of new Executive Directors and community leadersAssist with monitoring and interpreting key performance indicators and identifying areas needing attentionSupport communities in maintaining compliance with state licensing requirements and preparing for surveys and inspectionsReinforce consistent communication and collaboration between home office, regional leadership, and community teamsEngage professionally and compassionately with residents, families, staff, vendors, and stakeholdersProvide timely reports, updates, and documentation as requestedSupport implementation of regional initiatives and operational best practicesPeriodically review systems, workflows, and reporting processes to improve efficiencyBe available 24/7 for after-hours calls and emergency community supportQualificationsBachelor's degree in business administration, hospitality, healthcare management, or equivalent experience3–5 years of senior living, hospitality, healthcare operations, or related leadership experience preferredCurrent Oregon RCF/ALF Administrator License or willing to obtain oneMust maintain required CEUs and complete all mandatory trainingAbility to serve in a temporary leadership capacity in licensed communitiesStrong organizational, problem-solving, and project management skillsExcellent written and verbal communication skillsAbility to manage multiple priorities in a fast-paced environmentProficient in PC applications, including email, word processing, spreadsheets, and databasesDemonstrated ability to work independently and collaborativelyWillingness and ability to travel frequentlyStrategic thinker with a results-oriented mindsetBenefitsHealth insurance (includes zero co-pay for mental health counseling)Dental insuranceVision insurance401(k) matchingShort-term and Long-term disabilityEmployee assistance programFlexible spending accountLife insurancePaid time off/SabbaticalProfessional developmentOn-site chiropractic careEmployee Wellness PlatformOn-site gymDiscounted Gym MembershipAdditional InformationAll your information will be kept confidential according to EEO guidelinesThis position is based in Beaverton, Oregon