Payment Operations Specialist

You notice the details. You solve the problems. You keep things moving. If that sounds like you, keep reading. This role brings together customer service, payment processing, and compliance in a way that keeps every day interesting. You’ll help customers, troubleshoot payment issues, keep accounts accurate, and use your attention to detail to spot potential issues before they become bigger problems. It’s a great opportunity for someone who likes having a little detective work mixed into their day. Compensation: $25/hr This role requires availability Mon-Fri between 6 am and 1 pm Pacific. The expectation is working 2-3 hours per day, totaling about 15 hours per week. This is a contract position for a 12-month term. Duties & Responsibilities: Provide prompt and courteous customer service via email, chat, and (rarely) phone. Resolve inquiries related to payments. Ensure payments are processed accurately and efficiently. Monitor and reconcile customer accounts to ensure accurate payment processing. Identify and troubleshoot payment processing issues and elevate as needed. Support day-to-day BSA/AML compliance activities, including customer identity verification (KYC), monitoring transactions for red flags, and escalating potential suspicious activity per company procedures. Assist with OFAC/sanctions screening reviews and help resolve or elevate potential matches in accordance with company policy. Maintain accurate and complete records of customer interactions, payments, and compliance-related reviews in line with BSA recordkeeping requirements. Stay up to date with company policies and procedures related to payments, customer service, and BSA/AML compliance obligations. Complete required BSA/AML training and apply it consistently in daily work. Collaborate with the team to ensure timely and accurate responses to customer inquiries and issues. Provide feedback to management on opportunities to improve payment processing, customer service, and compliance workflows. Identify areas for improvement in payment processing, customer service, and BSA/AML procedures, and effectively communicate these opportunities to management. Maintain accurate documentation of customer interactions, payments, and compliance reviews. Qualifications: Associate's or Bachelor's degree preferred. At least 1-2 years of experience in customer service and payment processing. Prior exposure to BSA/AML compliance, KYC/customer due diligence, or OFAC sanctions screening strongly preferred; willingness to complete BSA/AML training required. Excellent verbal and written communication skills, with the ability and motivation to identify and communicate areas for improvement. Strong organizational skills and attention to detail, with the ability and motivation to maintain accurate documentation, including compliance-sensitive records. Sound judgment and discretion when handling sensitive customer and compliance information. Ability and desire to work independently and meet deadlines. Proficient working in Slack, email, and support ticketing systems. Reliable internet connection and suitable home workspace. CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. If you need assistance or an accommodation due to a disability, you may contact us at View email address on click.appcast.io or 1+206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy. #J-18808-Ljbffr