Director, Customer Security Response

Role Overview Director of Customer Security leads the Customer Response, Escalation, and Security Team (CREST) operations across the Asia-Pacific (APAC) region and US West Coast. The role reports to the Director of CREST and is located in Bellevue, WA or San Francisco, CA. Responsibilities Personally lead the most complex customer security investigations across APAC and US West, including multi‑cloud data exfiltration scoping, novel attacker tactics, techniques, and procedures (TTPs), and advanced API abuse – using tools like Splunk and SQL to determine scope, timeline, and exfiltration vectors. Serve as the final technical authority on containment decisions for the region, including credential rotation, OAuth revocation, IP blocks, and deployment moratoriums, and lead high‑stakes customer calls – including those involving legal counsel or regulatory pressure – without requiring senior escalation. Own regional operations including staffing, capacity planning, on‑call scheduling, and case assignment, while setting quality standards for investigation documentation and customer‑facing notifications across APAC and US West. Drive cross‑functional engagement with Detection Engineering, Threat Intelligence, Product Security, and Legal to close detection gaps, and lead the team’s transition from manual investigation to AI‑driven automated triage and scoping. Qualifications 10+ years in information security, including at least 5 years leading hands‑on incident response – and you are currently performing technical investigations, not purely managing. Independently scope data exfiltration across APIs, bulk exports, and connected apps in multi‑tenant SaaS environments, and write complex multi‑source Splunk and SQL queries, including regex‑based correlation. Demonstrated track record of leading complex, high‑severity incidents end‑to‑end – from technical investigation through executive communication and regulatory notification (including GDPR, DORA, and state breach notification laws). Built and managed high‑performing, globally distributed security teams with clear performance standards, and can influence cross‑functionally across Engineering, Legal, Product, and customer‑facing organizations. Even Better If Experience managing AI and automation programs within security operations, including agentic workflows or detection automation. Relevant certifications such as GIAC Certified Incident Handler (GCIH), GIAC Certified Forensic Analyst (GCFA), Offensive Security Certified Professional (OSCP), or Certified Information Systems Security Professional (CISSP). Deep familiarity with the Salesforce platform ecosystem (Core, Marketing Cloud, Commerce Cloud) or comparable large‑scale SaaS environments. Background in advanced threat hunting, behavioral modeling, or detection engineering programs. Benefits Salesforce offers a variety of benefits to support wellbeing, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock‑purchasing program. Equal Opportunity Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All personnel are assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. #J-18808-Ljbffr Centaur Labs