Field Service Technician

Job Summary Provide field-based installation, training, demonstrations, and technical support for Ultimate Linings customers. This role ensures proper equipment setup, application execution, and long-term customer success through hands‑on support, troubleshooting, and education. Key Responsibilities Equipment Installation & Customer Training Lead installation of plural component spray equipment Prepare customers for installation (booth, power, air, materials) Train customers on equipment operation and maintenance, proper coating application per TDS and specifications, surface preparation requirements, and provide all required technical documentation. Application Demonstrations & Trials Conduct product demonstrations and field trials Partner with Sales to ensure successful evaluations Communicate product performance, chemistry, and advantages. Troubleshooting & Failure Analysis Perform root cause analysis of coating failures Identify issues related to application technique, equipment setup, surface preparation; provide corrective actions and best practice recommendations. Customer Support & Service Provide ongoing technical support: on‑site service and repairs, phone support through UL technical call center, periodic customer visits, ongoing training on application and equipment. Cross‑Functional Support Support internal teams as needed: Sales, Product Development, GFX Lab, Line‑X. Qualifications Education High school diploma or equivalent. Minimum Experience Required 4+ years in protective coatings, polyurea/polyurethane, or related field. Hands‑on experience with plural component spray equipment (Graco preferred). Preferred Experience / Certifications Certifications: AMPP (SSPC/NACE), PDA. High‑pressure coating application in industrial environments. Failure analysis reporting and documentation. Industry standards (ASTM, AMPP, SSPC), coating specifications and inspection methods. Job Specific Skill Requirements Strong working knowledge of polyurea and polyurethane coating systems. Surface preparation standards and impact on coating performance. Hands‑on experience with plural component spray equipment (Graco XP, Reactor, etc.). Spray gun operation, rebuild, and troubleshooting. Basic hydraulics and pressure systems; electrical components and controls in spray equipment. Ability to diagnose and resolve field issues related to equipment function, material processing, application technique. Perform root cause analysis on coating failures. Train customers in both classroom and hands‑on environments. Provide clear, actionable guidance in high‑pressure situations. Organizational and Work Style Highly detail‑oriented. Able to manage multiple projects and travel schedules. Works effectively independently and within a team. Communication & Working Relationships Internal Technical Services, Sales, Innovation/R&D. External New and existing customers. Working Conditions Frequent travel (estimated 50–75%). Combination of field and office environments. Exposure to industrial coatings (polyurea, primers, solvents), equipment operation environments. Physical requirements: standing, lifting, working in shop/field conditions. #J-18808-Ljbffr