Client Service Representative

Client Service II Representative – Print Production (1:00 p.m.–10:00 p.m.) Location: US–NY–New York Company: Canon U.S.A., Inc. Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Main Responsibilities Promptly inform supervisor of potential problems or customer concerns. Promptly review and respond to management and client requests via e‑mail, phone, text, and in‑person communication. Focus strongly on providing good customer service. Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. Oversee workflow and job balance between staff and ensure tasks are completed within account SLA requirements. Communicate and train the team on changes to workflow or procedure. Oversee and manage daily and monthly records on service activity. Effectively communicate with the client and staff. Where appropriate, serve as the main point of contact to the client for daily activity and participate in client meetings on account activity. Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. Attend cross‑functional trainings to ensure ability to provide coverage when short‑staffed. Site responsibility and location of coverage may change based on client and/or division needs. Copy/Print Production / Copy Center Tasks Produce prompt and accurate reproduction of all print requests. Review electronic file for print readiness, print documents, punch, bind, assemble, sort, laminate, and perform pre‑delivery quality control checks. Receive, log, deliver, and track all activity for reporting purposes. Respond to customer requests. Perform routine upkeep and basic maintenance of equipment. Record and track customer inquiries and fulfillment of requests. Perform daily convenience care functions as needed. Qualifications High School Diploma, GED, or equivalent experience required, plus 1–2 years of related experience. Good computer skills and technical knowledge. Ability to lift up to 50 lbs. Ability to spend extended periods standing, bending, walking, reaching, and pulling while performing duties. Ability to work overtime as needed. May require driving between multiple client locations and may also require a personal vehicle (valid driver’s license and acceptable driving record necessary). Prior experience in a customer‑service environment. Ability to multitask and prioritize to meet deadlines. Good customer service and communication skills. Ability to work with minimal supervision. Required to obtain all necessary security and/or other clearances required by customers to enter their premises. In accordance with applicable law, the anticipated hourly rate for this role is $17.20 – $23.37. Workstyle Full‑time, on‑site – The position requires full‑time presence at the assigned office(s)/worksite(s)/territory on scheduled work days. The role is a second shift position, scheduled from 1:00 p.m. to 10:00 p.m. Legal and Equity Statement You must be legally authorized to work in the United States. The company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr