Manager Security Operations

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We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

As the Manager of Cyber Security Engineering Operations, you will lead the team that runs Optimum's enterprise security platforms in production. You will be responsible for the availability, performance, and lifecycle of technologies such as firewalls, WAF, DDoS protection, SASE, PKI, HSM, and security log pipeline integrations across hybrid and multi-cloud environments.

You will manage a team of operations engineers, serve as the engineering escalation point during security incidents, and work with the Security Operations Center, IT, network engineering, and cloud engineering to keep controls reliable and auditable. The Manager will be a hands-on leader who values disciplined change practices, automation, and operational resilience.

Responsibilities

Platform Operations and Incident Response

• Manage the day-to-day operation, availability, and performance of enterprise security platforms, including firewalls, WAF, DDoS protection, SASE, PKI, HSM, and security log pipelines.
• Run the 24x7 on-call rotation for security engineering, enforce defined escalation paths and service levels, and lead the response to platform incidents and customer-impacting events.
• Act as the engineering escalation point for the Security Operations Center during active incidents, including emergency blocks, rule changes, and DDoS mitigation.
• Maintain current operational runbooks, standard operating procedures, and disaster recovery plans for each security platform, and test failover on a regular schedule.
• Automate routine operational work such as rule provisioning, health checks, and reporting to reduce manual effort and error.

Change, Lifecycle, and Compliance

• Administer the security policy and corporate change process so that every change is requested, peer reviewed, tested, and recorded through enterprise change management.
• Plan and carry out patching, upgrades, and end-of-life replacement of security infrastructure so platforms remain on supported and hardened versions.
• Oversee certificate and key lifecycle operations, including issuance, renewal, revocation, and expiration monitoring, to prevent outages caused by expired certificates.
• Maintain configuration baselines for security platforms and monitor for drift, unauthorized changes, and unused or overly permissive rules.
• Provide audit evidence and support control testing for PCI, SOX, and other regulatory and internal requirements that depend on security platform operations.

Team and Vendor Management

• Lead, coach, and develop the operations engineers and team leads, set priorities and workload, and complete performance reviews.
• Track platform uptime, change success rate, mean time to restore, and ticket backlog, and report results to the Director.
• Manage vendor support relationships, maintenance contracts, and license renewals for security engineering tools.
• Work with network and cloud engineering on capacity planning ahead of traffic growth and new service launches.

Qualifications

• Bachelor's degree in computer science, cybersecurity, or a related field, or equivalent work experience.
• 8+ years of experience in cybersecurity or network security engineering, including at least 3 years leading or supervising technical staff.
• Hands-on experience operating enterprise firewalls, WAF, DDoS protection, and SASE or comparable platforms in production.
• Experience with PKI, certificate lifecycle management, and key management or HSM.
• Experience running security engineering operations in a 24x7 production environment, including on-call and change management practices.
• Working knowledge of AWS, Azure, and GCP security controls.
• Proven use of automation to improve efficiency and reduce operational error.
• Strong understanding of security protocols, cryptography, authentication, and authorization.
• Experience supporting PCI and SOX audits and control testing.
• Excellent communication and stakeholder engagement skills.
• Relevant certifications are a plus, such as CISSP, CCSP, CISM, AWS Security Specialty, Azure Security Engineer, or a GCP security certification.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $133,661.00 - $219,586.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.

We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.