Customer Service Representative

Customer Service Representative

AlphaGraphics is an international brand with over 300 locations worldwide. Our location in Layton is a successful, locally owned, Print and Communications company that has been servicing businesses in Davis County for over 30 years. We offer stability with long term employment opportunities in a professional working environment and are currently seeking an energetic, hard-working Customer Service Representative (CSR) to add to our team. If you are looking for a career rather than just a job, we want to talk with you!

The CSR is the front line of communication for the Business Center and must build rapport with walk-in, phone and Internet referred customers; therefore he or she should have a professional appearance and genuine concern for customers. The CSR will increase sales via excellent customer service and product knowledge.

As the face of the Business Center a CSR will be able to assist with order entry, consultation, overcoming objections and providing qualified leads to outside sales representatives. A Customer Service Representative should view their role as a path towards outside sales and strive to build client relationships each day.

Qualifications:

• Two to five years of experience in a Customer Service or Sales environment (or a combination of education and experience)
• Experience in a printing, graphics arts, promotional products and apparel is a major plus
• Good verbal and grammar skills
• Stamina
• Basic math skills
• Enthusiastic
• Enjoys working with people
• Responsible
• Empathetic
• Detail-oriented
• Good personality
• Basic computer skills, ability to learn MIS software (Management Information Software) for entering orders, estimates, and front counter transactions
• Ability to “multi-task” in fast-paced work environment
• Problem solver with decision-making skills

Responsibilities:

• Properly greets the customer in person or over the phone
• Takes complete messages for team members
• Identifies customer printing and duplicating needs
• Recommends additional value-added services
• Quotes turnaround times
• Follows-up on estimates, asks for the order
• Enters orders in MIS system
• Handles cash transactions and deposits at front counter
• Verifies order accuracy and pricing
• Notifies customers when order is completed
• Handles customer complaints; forwards to management when appropriate
• Maintains front counter cleanliness
• Maintains front counter filing systems
• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Consults with customers to help them make decisions; up-sells when there is opportunity
• Captures customer’s specifics using “Job Analysis” questions
• Assists outside sales function and inside production when requested
• Maintains customer leads, follows up
• Maintains a professional appearance