Human Resources Business Partner

Job Description

Job Description

Our organization is redefining claims management across the auto and property space through a blend of AI innovation, proprietary technology, and expert-led services that deliver measurable results for insurers, fleets, rental, TPAs/MGAs, and adjacent industries. Our US team combines automation, intelligence, and human expertise to simplify complex processes — accelerating cycle times, reducing costs, and improving outcomes across appraisal, repair, subrogation response, and auto/property estimating. Our solutions help customers move beyond digital claims to a model that’s faster, smarter, and simpler — grounded in data accuracy, transparency, and customer experience.

As part of the Solvd Group, operating in 46+ countries, our mission is to drive results today while shaping the future of claims. From FNOL to final settlement, we connect technology and expertise to deliver precision, performance, and confidence at every stage.

Human Resources Business Partner

We are looking for a detail-oriented, people-focused HRBP interested in supporting the full spectrum of HR Operations at Solvd US at our onsite location in Lenexa, KS. The role plays a key part in HR administration, employee relations, onboarding, benefits coordination, performance processes, leadership coaching and development, policy implementation, and talent management.

What you’ll do

Employee Relations & Support

• Serve as a first point of contact for employees in the Lenexa office for HR inquiries, providing timely and professional support. May also at times be a point of contact for all US employees in remote locations.
• Expertly partner with leaders and employees in resolving employee concerns by gathering information, documenting issues, and escalating to the HR Director when appropriate.
• Help to impart and foster a positive and inclusive workplace culture aligned with Solvd US values.
• Develop managers with coaching, policy interpretation, and best‑practice guidance. Sit in with managers during employee discussions as necessary.

Recruiting, Onboarding & Offboarding

• Support full‑cycle recruiting activities including job postings, screening, interview coordination, and candidate communication.
• Facilitate new hire onboarding, ensuring a smooth and engaging experience from offer acceptance through orientation.
• Welcome new employees to the team and lead new hire orientation to ensure new employees are familiar with company policies, processes, benefits and culture.
• Ensure timely processing of new hire paperwork, including but not limited to I-9.
• Coordinate offboarding processes, including exit interviews to understand employee experience and opportunities for improvements, system access changes, and documentation.

HR Administration & Compliance

• Work alongside the HR Director and HR Generalist for optimization opportunities of transactional processes to streamline, implement and align; creating consistencies between onsite and remote employees.
• Play a key role in development and implementation of onsite safety programs, drills, evacuations plans, etc.
• Partner with HR Director and Workers’ Compensation vendors for safety first workplace, focusing on ergonomic improvements and general safety awareness.
• Administer the site’s workers’ compensation, including handling details of highly confidential nature such as injury reports and other special reports.
• Be the site point of contact for unemployment claim matters.
• Will also be the site contact for helping employees and site managers with FMLA and disability claims, ADA Accommodations and ensuring the company is tracking and reporting correctly. May be a backup to assist with remote employee leaves.
• Maintain accurate and confidential employee records, ensuring compliance with federal, state, and local regulations.
• Assist with policy updates, handbook revisions, and compliance audits.
• Support HR reporting needs, including headcount, turnover, and compliance metrics.
• Ensure adherence to internal processes and contribute to continuous improvement of HR workflows.

Benefits & Payroll Support

• Assist employees with benefits enrollment, eligibility questions, and issue resolution.
• Partner with benefits vendors to address employee needs and maintain accurate records.
• Support payroll processes by collecting and validating employee changes, timekeeping updates, and documentation.
• Help educate employees on available benefits and resources.

Performance Management & Development

• Support performance review cycles, goal‑setting processes, and employee development initiatives.
• Assist managers in documenting performance conversations and improvement plans.
• Help lead and facilitate scalable compliance and risk mitigation policy changes, updates to documentation and processes related to performance and disciplinary steps that are functionable in an onsite team.
• Help coordinate and facilitate training sessions, learning opportunities, and HR‑led workshops.
• Collaborate with leaders in writing and updating job descriptions as needed. Assist HR Director and managers in development of a career stream map for employees.

Culture, Engagement & HR Projects

• Assist in developing employee engagement initiatives, recognition programs, and company events, and work with HR Director as a key person during implementation.
• Support HR‑related communications, surveys, and feedback loops. Assist in developing actionable items from feedback.
• Participate, and occasionally lead, in cross‑functional projects that enhance the employee experience and strengthen organizational effectiveness.
• Work with site managers to develop a retention plan for call center staffing considering nuances due to multiple shifts.
• Assist HR Director in the development and delivery of employee and leadership trainings, such as FMLA and ADA Accommodation, Employment Law, Leadership Development, etc.

What we're looking for

• Bachelor's degree in a related field.

• 5+ years of experience in Human Resources, preferably as a HRBP or multi‑functional HR role.
• SHRM-CP/PHR certification a plus.
• Experience supporting recruiting, onboarding, employee relations, and HR administration.
• Experience with HRIS systems, reporting tools, and basic analytics.
• Experience with BambooHR a plus.
• Knowledge of multistate employment laws and HR compliance requirements.
• Experience in fast‑paced or high‑growth environments is a plus.
• Strong interpersonal and communication skills with the ability to build trust and rapport across all levels.
• High attention to detail, strong organizational skills, and the ability to manage multiple priorities.
• Discretion and professionalism when handling sensitive and confidential information.
• Problem‑solving mindset with the ability to navigate ambiguity and propose solutions.
• Proficiency with HR systems, Microsoft Office, and digital collaboration tools.
• Collaborative, approachable, and committed to delivering exceptional employee experience.

What we offer

• Annual compensation between $88,000 and $92,000 based on experience.

• Comprehensive benefits, including health, dental, vision insurance, and more.

• 401(k) plan options
• Paid time off, sick time, and paid holidays.
• The opportunity to grow with a dynamic, innovative team in a startup-like culture.
• This is an onsite role at our Lenexa, KS office. Hybrid opportunity may be available after 6 months.