Courier/Mail Clerk

Job Description

Job Description

Statement of Primary Purpose

Responsible for organizing, processing, and delivering interoffice mail, packages, and instructional materials across Southwestern Community College locations throughout Jackson, Macon, and Swain counties, including the Cherokee Center of the Qualla Boundary. This role also services designated off-campus instructional facilities such as Job Corps sites and provides regular courier transport for the Jackson, Macon, and Swain County library systems.

Essential Functions and Responsibilities

Mailroom & Package Processing

·         Receive, sort, and process incoming mail and parcels, maintaining detailed logbooks and tracking records as required.

·         Prepare outgoing correspondence and bulk mailings for scheduled carrier pickup or transport directly to the USPS and commercial delivery services.

·         Collaborate with faculty and staff to identify secure, cost-effective shipping methods for high-value checks, sensitive documents, and specialty packages.

Courier Transport and Multi-Location Route Distribution

·         Safety operate college motor vehicles in accordance with institutional policies, traffic laws, and transport standards.

·         Distribute interoffice mail, materials, and packages to faculty and staff across the Jackson Campus (Monday – Friday) and off-campus SCC satellite centers.

·         Pick up and deliver instructional documentation and educational materials to external instructional locations, including local fire departments, as needed.

·         Execute scheduled courier deliveries and material transfers between regional public libraries during designated off-campus travel days.

Professional Representation and Autonomous Operations

•        Serve as a positive institutional liaison by maintaining courteous, professional, and clear communication with community partners, agency personnel, and the public along delivery routes.

•        Work autonomously throughout the majority of the workday, managing time effectively and exercising sound problem-solving skills to navigate schedule adjustments, route delays, or logistical issues.

Additional Duties and Responsibilities

•        Provide backup for Shipping/Receiving

•        Logout and deliver supplies for faculty and staff at off-campus locations.

•        All other duties as assigned.

Minimum Qualifications

Education & Experience

High School Diploma required and two (2) years of experience related to the area of assignment.

Knowledge and Skills

•        Demonstrated ability to safely operate college fleet vehicles across campus routes and regional highway/mountain driving conditions.

•        Proficiency in using computers for email correspondence, digital package logging, and basic shipping/inventory management systems.

•        Strong verbal communication skills.

•        Ability to follow institutional policies, state driving regulations, and established mailroom / package tracking procedures.

•        Ability to prioritize delivery schedules, manage routes autonomously, and resolve day-to-day logistical challenges.

•        Working knowledge of postal services, carrier regulations, and shipping procedures (USPS, FedEx, UPS).

•        Strict adherence to institutional safety protocols, traffic laws, and operational policies.

Licensing Requirement       

Valid NC Driver’s license is required.

Physical Demands   

Climbing ladders, lifting up to 50 lbs.

Working Conditions and Environment     

•        Travel to other college campuses and centers is required. Occasional operation of college motor vehicles in inclement weather and adverse driving conditions.

•        Occasional flexibility required to provide essential delivery coverage during college closures or campus holidays as needed.

Equipment Operation           

College fleet motor vehicles, digital postage machines and mailing processing equipment, forklifts and warehouse material handling equipment.

Position Disclaimer

This position description covers the most essential functions and duties associated with this position. Other duties may be assigned by the President or appropriate supervisory personnel. The College reserves the right to alter duties, responsibilities, conditions, working hours, and job title as necessary.