Optical Sales Associate

Optical Sales Associate

Location: Massapequa, NY Onsite Schedule: Full-Time | MondayFriday 10am-6pm

Position Overview: We are seeking a dynamic and customer-focused Optical Sales Associate / Account Representative to support both business-to-business (B2B) and direct-to-consumer (B2C) operations. This role is ideal for someone who enjoys building relationships, driving sales, and delivering a high-quality customer experience. You will work closely with optical accounts while also assisting patients, contributing directly to revenue growth and client satisfaction.

Key Responsibilities:

• Deliver outstanding customer service that drives repeat business (B2B) and word-of-mouth referrals (B2C)
• Educate opticians and accounts on products, pricing, and promotions to increase sales and engagement
• Assist patients by directing them to appropriate optical accounts for their eyewear needs
• Maintain strong product knowledge, including frames, lenses, coatings, and basic insurance information
• Support merchandising efforts, including inventory tracking and display organization
• Follow up with clients regarding orders, shipping/tracking, and overall satisfaction
• Collaborate with internal team members to improve workflow and strengthen account relationships
• Contribute to a positive, efficient, and team-oriented work environment

Qualifications:

• Previous experience in optical, retail sales, medical office, or customer-facing roles preferred
• Strong communication and relationship-building skills
• Comfortable working toward sales goals and upselling in a customer-focused manner
• Professional demeanor with a positive and energetic attitude
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer proficiency
• Licensing not required; training will be provided

What Success Looks Like:

• High levels of patient and account satisfaction, reflected in positive feedback and reviews
• Growth in eyewear sales, repeat business, and account engagement
• A welcoming, efficient, and professional presence
• Ability to recommend products that align with both visual needs and budget considerations