Information Systems Technician I

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs. 

Responsibilities

PC Desktop and Smartphone Support:
Offer outstanding assistance to staff by resolving hardware and software problems. Repair devices like printers, laptops, tablets, and smartphones.

Software Solutions:
Offer solutions for desktop applications including Microsoft Windows, Microsoft Office 360 Suite, Adobe products, TEAMS, Zoom, and other essential software.

Brightstar Specific Applications:
Manage and troubleshoot Brightstar-specific applications such as Navigator, TouchPoint Master, SolarWinds, PTRG monitoring, HPOpenView, and others.

Cross-Training:
Collaborate with the Lincoln Operations team to ensure coverage during absences and share knowledge across roles.

System Backups and Maintenance:
Perform bi-annual backups of critical systems and routine maintenance on non-critical devices.

Device Imaging:
Reimage or erase devices as required.

Asset Management:
Maintain records of technology-related assets using Easy Vista.

AV Support:
Provide support for digital projectors and conference room equipment.

Facilities Support:
Assist with facilities-related tasks including HVAC, electrical, plumbing, and emergency systems.

Contractor Coordination:
Accompany non-backgrounded contractors and ensure accurate check-out and documentation of their work.

Security and Safety:
Conduct routine inspections and participate in safety and security meetings to ensure compliance and address concerns.

Business Continuity:
Update and review the Business Continuity Plan and participate in related meetings.

Collaboration with Networking Teams:
Work with enterprise networking teams to troubleshoot service outages.

Retailer Support:
Assist individual retailers with complex issues and coordinate with Field Service Managers for resolution.

Qualifications

• High School degree or equivalent; associates degree preferred.
• 1 year of related experience.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-JM1

#LI-ONSITE

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $20.00 – $25.00. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.