Front Desk Associate

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement

Paradise Lakes Resort is currently seeking dependable, energetic, and customer-focused individuals to join our Front Desk/Night Auditor team. We are a clothing-optional resort, and all employees are required to wear uniforms while working.

Applicants must be 21 years of age or older. Reliability is a must.

If you enjoy working in hospitality, thrive in a fast-paced environment, and love creating positive guest experiences, this could be the perfect opportunity for you. In this role, you will be the welcoming face of the resort during day, evening, and overnight shifts while helping ensure smooth operations, guest satisfaction, and accurate nightly reporting.

Benefits & Perks

• Flexible scheduling
• Fun and energetic work environment
• Career advancement opportunities
• Part-time position with potential full-time opportunities
• On-the-job training

Job Responsibilities

• Welcome guests warmly and provide outstanding customer service
• Check guests in and out efficiently using hotel management software
• Handle reservations, billing, and guest requests professionally
• Answer and manage multi-line phone systems courteously and efficiently
• Conduct nightly audits of guest accounts and balance financial transactions accurately
• Respond promptly to guest concerns and resolve issues professionally
• Monitor resort security procedures including CCTV surveillance and safety checks
• Control property access and maintain a safe environment for guests and staff
• Prepare detailed shift reports including occupancy, financial activity, incidents, and operational updates
• Maintain professionalism and strong communication during all shifts

Qualifications

• Must be 21 years old and older
• Previous experience in hotel management, hospitality, resort operations, or front desk service preferred
• Strong customer service and communication skills
• Ability to multitask and remain organized in a fast-paced environment
• Excellent phone etiquette and experience handling multi-line phone systems
• Familiarity with hotel management software and night audit procedures preferred
• Bilingual or multilingual skills are a plus
• Knowledge of hospitality industry best practices and guest service standards
• Ability to work day, evening, overnight, weekends, and holiday shifts as needed

Join our team and help create a welcoming, safe, and enjoyable experience for every guest who visits Paradise Lakes Resort!