IT Service/Office Manager

Future Opening: IT Service/Office Manager

Responsibilities

• Manage service calls that come in from customers and either work to correct the issues or schedule an available technician to complete the job or project
• Work with technicians on daily schedule, manage and forecast long term schedule with sales and technical staff.
• Help to manage office, administrative, or other workers to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Document service order and other company functions in CRM
• Be able to multitask and determine what order to schedule jobs or projects
• Support company sales functions through product knowledge
• Manage project execution to ensure adherence to budget, schedule, and scope.
• Monitor or track service and project milestones.
• Review records or reports pertaining to activities such as production, monitor work activities, or evaluate performance.
• Works directly with customers to schedule service calls and manage technicians schedules.

Qualifications

• A background/understanding of the IT/Telecommunication industry is a plus.
• High school diploma, associate’s or bachelor’s degree.
• Dynamic leader with a proven track record in customer service.
• Computer literate, proficient with inventory catalogs and keeping detailed records.
• Proficiency with the Microsoft suite of products to include Word and Excel.
• Excellent oral and written communication skills.
• Works well under pressure and manages stressful situations with ease with the ability to multitask.
• Organized, efficient, and results-driven.
• Knowledge of office management responsibilities, systems and procedures.
• Excellent time management skills and ability to multi-task and prioritize work.
• Attention to detail and problem solving skills.
• Strong organizational, planning and forecasting skills.
• Knowledge of business and management principles.
• Computer skills and knowledge of office software packages needed.

Salary

Salary will be based on experience.