Sr Director of IT Infrastructure and Support

The Sr. Director of IT Infrastructure and Support provides enterprise-wide leadership over IT infrastructure, including the design, integration, and optimization of IT systems, and technical support services across 25+ facilities serving over 2,000 team members . This role sets the strategic direction for infrastructure capabilities, ensuring scalability, reliability, and resilience to support both day-to-day operations and complex, technology-driven initiatives across multiple business units.

As a senior leader, the Director partners with manufacturing , other senior IT and security staff and corporate leadership to align infrastructure strategies with operational priorities, regulatory requirements, and future growth. This role demands a forward-thinking leader who can anticipate evolving technology needs, drive innovation, and deliver enterprise-class infrastructure solutions that enable business excellence.

Essential Duties and Responsibilitiesinclude the following:

Infrastructure

• Provide leadership for enterprise infrastructure across all locations, ensuring long-term reliability, scalability, security, and resilience, while partnering with business and manufacturing leaders to anticipate future requirements and shape strategies that drive innovation, efficiency, and business continuity.

• Evaluating current network structure and identifying areas to upgrade to maintain world class environment.

• Develop and execute cloud infrastructure roadmaps align ed with business objectives , organizational grow th plans, security requirements, and digital transformation initiatives.

• Direct and align cross-functional teams — including network, business applications, manufacturing systems, and administrative functions — to deliver integrated, high-performing technology solutions.

• Define and manage enterprise infrastructure projects, ensuring strategic alignment, resource optimization, adherence to security standards and on-time, on-budget delivery.

• Lead capacity planning and continuous improvement initiatives, applying data-driven analysis to strengthen performance across the infrastructure environment.

• Conduct proactive root cause analysis and establish enterprise-level preventative practices to reduce downtime and optimize reliability in manufacturing-critical environments.

• Shape and direct vendor strategy and manage enterprise infrastructure services, ensuring quality, cost-effectiveness, and alignment with security and organizational standards .

• Oversee enterprise help desk priorities related to infrastructure to ensure consistent, high-quality service across business units . Effectively and timely communicating with end users on issues/projects.

• Stay ahead of industry trends by representing the organization at technology conferences and applying new insights to strengthen manufacturing and business operations.

• Ensure comprehensive technical documentation and reporting, providing clarity and transparency for executives and operational leaders.

• Serve as an enterprise-wide I nfrastructure leader, providing strategic support and guidance across all business units as needed.

Technical Support and Service

• Oversee enterprise support services to ensure timely , accurate and customer-focused resolution.

• Lead and continuously improve the IT helpdesk function, ensuring rapid, reliable and empathetic support to internal users.

• Establish service level agreements (SLs) and performance metrics for technical support.

• Set and maintain high standards for incident response, issue resolution and root cause analysis.

• Implement and manage 24/7 support services.

• Implement tools, dashboards and processes that improve visibility in response and performance metrics.

• Foster a customer-first mindset within the IT support team through training, documentation and user-centered support tools.

Supervisory Responsibilities

• Lead and develop a team of four or more IT professionals, ensuring the team is equipped to support enterprise-wide and manufacturing-specific infrastructure and support needs.

• Lead, build, develop , and mentor team members to build a high-performing, scalable IT infrastructure organization.

• Set priorities, allocate resources, and establish accountability to meet the needs of multiple business units.

• Drive a culture of innovation, operational excellence, and continuous improvement across the IT infrastructure and support team.

Minimum Requirements and Qualifications

Education and Experience

• Bachelor’s degree in computer science or information systems ; master’s preferred .

• Minimum of ten years’ experience in information systems and technology, including seven or more years’ experience driving IT infrastructure solutions and strategy in a manufacturing environment . Cloud infrastructure preferred.

• Experience installing, configuring, and maintaining all manners of server and associated network equipment.

• Demonstrated knowledge and success in efficiently managing, investigating, and improving upon IT infrastructure systems, including project management experience.

• Supervisory and staff management experience are highly preferred .

Skills and Abilities

• Provide leadership skills able to manage, direct, motivate diverse skill sets.

• Strong communication and customer service skills, including interpersonal skills to be effective an effective team member, leader, and performance coach .

• Proven experience and advanced ability to independently make sound and value-added judgment/decisions in a business context .

• Innovative and excellent analytical/problem solving skills that result in quality solutions and concluding projects in an efficient manner .

• Excellent organizational and project/time management skills .

• Language ability to read, analyze, and interpret technical documents, financial reports, and business documents . Excellent written communication skills and ability to write documents that conform to prescribed style and format required .

• Effective presentation skills with highly technical information to non-technical staff and management teams .

• Willingness to be “ on call ” as needed .

• Ability to travel regionally frequently .

Minimum Requirements and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required . Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.