Senior Business Analyst

Business Analyst

The Business Analyst’s job purpose is to review, analyze, evaluate, and document business systems and user needs. Assist with developing technical solutions in a cost-effective way by determining the requirements of a project and communicating them to stakeholders and facilitators.

Essential Functions:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Develop, document and revise system design procedures, test procedures and quality standards
• Analyze business data to define and evaluate problems, and recommend software/hardware solutions
• Assist in the collection and consolidation of information and data required for project delivery and develop project requirements
• Defines project requirements by identifying project milestones and phases
• Ensure solutions meet business needs and requirements
• Perform Quality Assurance testing
• Coordinate final testing with users and verify IT systems satisfy user’s requirements
• Interviews internal Subject Matter Experts to understand work functions and processes and gather information
• Writes detailed procedure documents based on discussions with process owners
• Develop materials to document operational end-to-end process flows
• Help design, document and maintain system processes
• Troubleshoot and resolve simple inquiries and requests from internal and external clients

Report on common sources of technical issues or questions and make recommendations to improve efficiencies. Monitors project progress by tracking activity, resolving problems, and recommending actions. Regularly evaluate ways to improve monitoring, discover issues and deliver better value to the customer.

Qualifications Guidelines

Education/Training:

• Bachelor’s Degree in related field or equivalent work experience

Experience/Certification:

• A minimum of 5 years experience in business analysis or a related field

Knowledge, Skills, and Abilities:

• Excellent documentation skills
• Strong written and verbal communication skills including technical writing skills
• Exceptional analytical and conceptual thinking skills
• Strong experience in user testing and project management
• Competency in Microsoft applications including Word, Excel and Outlook
• Excellent planning, organizational and time management skills

Environmental Conditions:

The employee regularly works in an office environment and accesses production areas to communicate with supervisors and employees. Within the office, the noise level is frequently quiet or moderately quiet. The employee also occasionally works in a warehouse to pull stored files. Within the warehouse, the noise level is frequently quiet or moderately quiet. The employee has extensive internal and external interfaces with others.

Physical Conditions:

The essential functions of this job require frequent sitting and occasional standing for prolonged periods of time. Sensory demands require the ability to constantly hear and talk, both in person and by phone, and the ability to use a computer, calculator, and standard office equipment. Specific vision acuity required by this job includes close vision, color vision, and the ability to adjust focus. Physical demands include bending, stooping, and reaching above and below shoulder level to access records, as well as lifting and carrying files and documents typically weighing less than 25 pounds.