Field Service Supervisor

Field Service Supervisor - Warminster, PA

Discover your potential. Pursue your passion. We're a growing, exciting, dynamic company doing custom manufacturing work and we're looking for exceptional people to join us as we grow our business. If you're interested, read on.

Tescor is a Link Group Company established in 1991 to provide specialty climatic testing and control systems to the Automotive, HVAC, Pharmaceutical, and Life Sciences industries. Tescor is headquartered just outside Philadelphia, Pennsylvania and has a worldwide presence and industry leading reputation. Link Engineering Company was established in 1935, and has been a family-owned company ever since. We treat our customers and employees as if they are part of our family. LINK is a premier designer and manufacturer of precision test equipment. We specialize in developing customized solutions for Automotive, Aviation, Off-Highway, Rail and Civil Engineering industries. We are headquartered in Plymouth, Michigan, and maintain testing laboratories, manufacturing, and support facilities around the globe.

We are looking for a talented Field Service Supervisor who will be responsible for serving as the primary point of contact for customers regarding service, startup, and warranty-related needs. This role is responsible for receiving, prioritizing, and coordinating customer requests by resourcing work through Tescor's internal teams, Link North American Service (LNAS), qualified subcontractors, and by personally fulfilling service needs when their skill level and availability are appropriate. The position works closely with Sales to support quote development for non-warranty or expanded service work while ensuring timely communication, ownership, and resolution of customer issues.

Main Responsibilities:

• Serve as the single point of contact for customers regarding service, startup, and warranty-related requests, ensuring clear ownership and timely response.
• Receive, assess, prioritize, and coordinate customer service and warranty needs, determining appropriate internal or external resources based on scope, urgency, and technical complexity.
• Resource service and warranty requests using Tescor internal teams, including Engineering, Production, and technical specialists.
• Coordinate service execution with Link North American Service (LNAS) for field service activities as required.
• Personally perform service, startup, troubleshooting, calibration, and warranty work when skill level, availability, and business need are appropriate.
• Coordinate with Sales to support quote development for non-warranty service, repairs, upgrades, or expanded scopes of work.
• Engage, coordinate, and manage qualified third-party subcontractors when internal or LNAS resources are not available or appropriate.
• Track, document, and manage customer warranty claims from initiation through resolution.
• Maintain proactive, professional communication with customers regarding service status, schedules, delays, and resolution plans.
• Support field checkout, startup, and performance verification of new and existing Tescor equipment.
• Review and ensure completeness and accuracy of service, calibration, maintenance, and warranty documentation.
• Ensure all service activities are conducted in accordance with company policies, applicable safety standards, and regulatory requirements.
• Provide technical guidance and support to internal teams, customers, and service partners as needed.
• Provide in-house support to the Production team, including assistance with equipment building, testing, startup, and troubleshooting, as availability and business priorities allow.
• Perform all other related duties as assigned and adhere to the LINK Group core values of Can-Do Attitude, Courage, Commitment, Humility, and Accountability.

Qualifications:

• High School Diploma or equivalent required; Associate degree or relevant technical coursework preferred.
• Minimum of 5 years of experience in service, support, warranty, or operations roles involving industrial equipment or customer-facing technical environments.
• Prior leadership or supervisory experience preferred, with the ability to guide field teams, manage workloads, and lead by example

Knowledge, Skills & Abilities:

• Demonstrated ability to act as a single point of contact for customers, managing service or warranty needs from initial request through resolution.
• Strong customer communication skills with the ability to clearly convey status, expectations, and technical concepts to both internal teams and customers.
• Proven ability to prioritize requests, evaluate scope, and coordinate resources across internal teams and external service providers.
• General working knowledge of industrial equipment, systems, and troubleshooting concepts sufficient to assess service needs and determine appropriate resources.
• Ability to read and understand basic electrical, mechanical, and technical documentation at a functional level.
• Capable of performing hands-on service or support tasks when required, within the scope of individual skill level and role responsibility.
• Experience coordinating with field service teams, subcontractors, or third-party service partners preferred.
• Ability to collaborate with Sales to support service-related quotes, scope definition, and customer communication.
• Strong organizational skills with the ability to manage multiple open items, track progress, and follow through to completion.
• Proficiency with Microsoft Office tools and comfort working within service management, scheduling, and ERP systems.
• Self-directed, accountable, and able to make sound decisions aligned with customer needs and business priorities.
• Commitment to working safely and in compliance with company policies and procedures.

Physical Requirements:

• Ability to walk.
• Ability to speak verbally and read in English.
• Ability to see with corrective lenses.
• Ability to hear.
• Ability to lift up to 50 pounds.
• Ability to bend, stoop, crouch, reach, and perform tasks requiring hand-eye coordination and manual dexterity.
• Ability to use a computer and standard office equipment.
• Ability to work overtime, evenings, and/or weekends as required.
• Ability to travel out of state and internationally up to 20%, including the potential for occasional extended-duration trips.

Hazards:

• Normal hazards related to working in an office environment.
• Normal hazards related to working in a manufacturing and testing environment.
• Normal hazards related to road and air travel.

LINK is an Equal Employment Opportunity Employer Minorities/Females/Veterans/Disabled. VEVRRA Federal Contractor. LINK is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employees to electronically verify the employment eligibility of their newly hired employees in the United States. Accessibility for Applicants with Disabilities: If you need a reasonable accommodation for the online application process due to a disability please call View phone number on click.appcast.io. Please provide your contact information and details about the posted position of interest. Only inquiries regarding assistance for those who need accommodation with the online application process due to a disability will be returned. Note to all Agencies / Direct Placement: LINK has a team of dedicated recruiters who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors only and on an as-needed basis. LINK has identified and finalized our list of preferred vendors and the review process has been closed. We do not accept resumes from recruiting agencies that are not a preferred vendor, have not been authorized or approved by Corporate Recruiting to partner on a position and have not signed LINK's vendor agreement. Any resumes submitted from unapproved vendors will be considered unsolicited, and LINK will not be obligated to pay a referral fee.