Unit Coordinator, Observation, Medical Surgical Unit

Unit Coordinator

This role is a 3:00pm-11:00pm shift with every other weekend.

The Unit Coordinator will collaborate with internal and external resources to provide administrative and operational support to the clinical unit. This individual serves as a central contact to the wider community for customer service, facilitating patient centered care through values of the organization. The Unit Coordinator is a liaison for physicians, nurses, ancillary staff, patients, families and care partners. In a fast paced environment, the incumbent must be successful at working independently while managing the details of highly confidential information critical to the efficient function of the organization.

CORE COMPETENCIES/CRITICAL RESPONSIBILITIES:

• Service Orientation and Customer Focus
  • Greets individuals coming to the unit, provide directions, information, responds to needs and requests.
  • Respects and protects the patient's rights to confidentiality and privacy and discloses information only for professional purposes with collaboration of licensed nurse.
  • Performs service recovery and communicates as a care team to achieve the desired patient outcome.
  • Maintains high standards of service to patients, physicians and other hospital departments.
  • Displays a positive attitude and works to achieve an environment of respect, accountability, teamwork, integrity, and compassion. Does not support or take part in disruptive or negative behavior.
  • Participates in performance improvement initiatives.
  • Keep an orderly unit, maintains efficiency on the unit.
  • Orients patients, family members and care partners to the "Welcome Folder" and all of the contents.
• Planning, Prioritizing, Problem Solving and Decision Making
  • Prepares compiles and maintains the patient's medical record on the nursing unit, both paper and paperless charts in compliance with HIMMS Level 7 certification from admission through discharge, utilizing the current I.S. system.
  • Complies with hospital attendance policy and department staffing policy and rotations.
  • Ability to manage multiple competing tasks, develop effective plan for accomplishing daily tasks and manage priorities and allocation of available resources along with care team.
  • Responds to crisis in a calm, efficient manner, directing others concisely.
  • Participates in ongoing regulatory readiness compliance.
• Communicating Effectively/Delegation
  • Manages the unit's communication systems (phone, pagers, voceras, patient call bells, fax, etc.), to facilitate communication between members of the health care team, the patient, family and care partner.
  • Responds to the patient call bell system and Vocera. Contacts nursing personnel as appropriate and follows through ensuring the needs of our patients have been met.
  • Communicates effectively with all members of the health care team and related departments to provide accurate information about the care of the patients.
  • Keeps all unit caregivers informed of issues and policies that affect patient care or nursing practices by actively participating in the shared governance.
  • Formulates and maintains effective working relationships with peers, managers and other team members
  • A clear direction and collaborates responsibility when appropriate.
  • Performs duties as assigned or requested in order to maintain a high level of service.
  • Maintains patient confidentiality at all times.
• Technical Knowledge
  • Ability to utilize, navigate and provide instruction on the electronic medical record.
  • Orders and maintains equipment and utilizes supplies in a safe, cost effective manner.
  • Completes required continuous training and education, including department specific requirements

UNIT SPECIFIC COMPETENCIES & REQUIREMENTS:

Will be provided on orientation to the unit

QUALIFICATIONS REQUIRED:

• Minimum of high school diploma, GED or equivalent required
• Strong customer service and intrapersonal skills required.
• Competency with Microsoft Windows based software preferred.
• Prior experience with telephone reception highly preferred.
• Ability to work in a fast paced environment is required.
• Must be willing to adapt well to changing priorities, instant deadlines, and constant interruptions.
• Requires advanced interpersonal/communication skills.