Operations Manager

Job Description

Job Description

Operations Manager – Residential HVAC

Location: Sonoma County, CA
Compensation: $130,000–$180,000 + Performance Bonus + Comprehensive Benefits

A rapidly growing residential HVAC company in Sonoma County is seeking an experienced Operations Manager to lead its field operations and help drive the next phase of growth. This is an excellent opportunity for a proven leader who thrives on building high-performing teams, improving operational efficiency, and creating scalable systems that support long-term success.

This is not a maintenance role. We're looking for someone who enjoys developing people, implementing processes, driving accountability, and leading multiple departments toward shared goals.

You will oversee the daily operations of:

• Installation Department

• Service Department

• Sales Team

• Warehouse and Inventory

• Fleet Coordination

• Scheduling and Field Productivity

• Quality Assurance

• KPI Tracking and Performance Reporting

• Hiring, coaching, and developing department leaders

• Process improvement initiatives and operational efficiency

Your primary objective is to ensure every department operates cohesively, delivering exceptional service while maximizing productivity and profitability.

• Strong collaboration and communication across all departments

• Projects completed on schedule and to a high standard

• Improved operational efficiency and gross margins

• Reduced callbacks and warranty work

• Leaders who coach, mentor, and develop their teams

• Outstanding customer satisfaction and online reputation

• Departments consistently achieving key performance indicators

• A culture of accountability, ownership, and continuous improvement

• Proven experience leading multiple operational departments

• Strong leadership skills with the ability to earn the respect of technicians, installers, and sales professionals

• Excellent decision-making and problem-solving abilities

• Demonstrated success holding teams accountable while fostering a positive culture

• Highly organized with a systems-oriented mindset

• Calm and effective under pressure

• Entrepreneurial mindset with the ability to think strategically and execute operationally

• Desire to grow with a rapidly expanding organization

• Experience in the HVAC industry strongly preferred

• Plumbing, electrical, or other residential home service management experience will also be considered

• Residential home services leadership experience preferred

• 5+ years of operations management experience

• Experience overseeing $10M+ in annual revenue is a plus

• Base Salary: $130,000–$180,000

• Performance-based bonus opportunities

• Health benefits

• Paid vacation and holidays

• Company vehicle or vehicle allowance

• Cell phone allowance or company-provided device

• Ongoing leadership development and professional growth

• Clear advancement opportunities into a Director of Operations or General Manager role

This is an opportunity to make a meaningful impact within a company committed to operational excellence, exceptional customer service, and building a strong team culture. If you're passionate about developing people, improving systems, and helping an organization scale successfully, we'd love to connect with you.