IT Support Associate II, Ops Tech Solutions (OTS), OTS

IT Support Associate II, Ops Tech Solutions (OTS), OTS Job ID: 10553432 | Amazon.com Services LLC Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. What Do We Offer Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at . Key job responsibilities Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. Handling support requests and procedures across the network. Assisting in training new hires. Continuous learning of new technologies. Supporting customers from multiple buildings in the area, as well as remote customers. Traveling within your local or regional area to support our customers. Basic Qualifications Experience working with computer systems and troubleshooting Experience in a dynamic environment with a high degree of customer service Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience Preferred Qualifications CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply. USA, KS, Kansas City - 23.50 - 37.74 USD hourly The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at . #J-18808-Ljbffr Amazon Inc.