Patient Care Navigator

Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. This role requires flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts. The ability to work independently and exercise strong critical thinking is also essential when leadership is not present. The required schedule for this role is Tuesday to Saturday 4pm-12am ET, or the equivalent in your respective time zone (i.e., 3pm-11pm CT). What you’ll be doing: Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue. Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns. Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care. Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources). Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team. Use effective written skills to complete professional documentation and to interact with members and providers through email. Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team. Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience. Participate in staff meetings, case consultations, and trainings. Assist with onboarding and mentoring new team members. Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. What we expect from you: LCSW, LMFT, LPC, or licensed psychologist. Minimum of 2+ years of direct clinical care experience. Expertise in crisis assessment and safety planning. Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions. Fully engaged and free from interruptions for the duration of shift. Excellent listening, written and verbal communication skills. Approach all interactions with cultural awareness, empathy, and respect for individual identities. Motivated to go above and beyond for members to provide a high-touch experience. Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks. Able to multi-task and context switch. The target base salary range for this position is $33.33-$42.31 hourly , and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning. A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub , which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription. Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care. Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr