Intake Supervisor

Intake Supervisor

Brentwood Hospital is searching for a caring and compassionate master's prepared mental health clinician or Licensed RN for the Intake Supervisor position in our busy 24/7 Admissions Department. If you like a challenge and the satisfaction of working with other professionals to get patients the help they need, Brentwood Hospital is the right place for you. The Intake Supervisor assists the Director of Admissions with the administrative oversight and direction of the hospital's Admissions Department. This position provides supervision to a staff of specialists in the provision of patient access to care and behavioral health assessment services, including call management, clinical evaluations for level of care, crisis intervention, admissions and referrals. This position interfaces closely with the hospital's medical staff, nursing staff, department leaders, and administration, as well as external referring agencies and payers. The Assistant Admissions Director is responsible assisting with departmental adherence to policies and procedures, regulatory compliance, service excellence, and data entry/management. In addition, the Assistant Admissions Director assists in the development and management of processes related to efficient and smooth admission processes. The Assistant Admissions Director reports directly to the Director of Admissions and will assist in interviewing/hiring new staff, staff supervision, clinical case consultation, coordination and organization of day-to-day activities that will enhance effectiveness of the Admissions Department and security to ensure smooth admissions processing for referral sources, families, staff and patients. Join our team and discover a rewarding, fulfilling career. Brentwood Hospital is a 260-bed psychiatric and chemical dependency treatment facility located in Shreveport, Louisiana. Brentwood has served Louisiana, East Texas and South Arkansas for more than 45 years. We provide quality services to children, adolescents, adults, and seniors. We help individuals and families achieve optimal mental health, resulting in improved quality of life. A dedicated professional team provides individualized treatment, meeting the personal needs of our patients in a safe and nurturing environment.

Essential Job Functions:

• Directs the screening of potential patients for admission into the program and initiate the integrated assessment process.
• Assists administration, physicians and clinical staff in the assessment of pending admits to determine appropriateness of level of care and communicates pending admissions to the Nursing Department.
• With the assistance of the psychiatrist, use the approved admission criteria and make decisions concerning the level of care for treatment using the least restrictive level appropriate.
• The plan for episode of care is initiated at admission to all levels of care.
• Monitors all intake/appointment information calls 24 hours a day and prepares appropriate forms.
• Assist Admissions Director in interviewing, hiring and training of staff.
• Ensure that a system is developed to provide continuity of care and communication with family and appropriate referral sources, and ensure the system is evaluated and reviewed regularly.

Qualifications:

• Excellent communication skills, i.e., verbal and written.
• Ability to prioritize; work well under periods of high stress and pressure.
• Ability to multi-task and demonstrate critical thinking skills.
• Demonstrates an understanding of funding entities.
• Thorough knowledge of psychiatric services provided by the hospital.
• Ability to work flexible hours.
• Requires a basic understanding of computers; and accurate data entry skills.
• Knowledge of insurance contracts and payors.
• Knowledge of precertification for inpatient hospitalization.
• Experience gathering and documenting medical and clinical information to assess and staff appropriately with physician.
• Ability to triage for medical and psychiatric needs.
• Working knowledge of DSM-V diagnostic criteria, mental status exam, and addiction and recovery field.
• Excellent customer service skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, visitors, families and referral sources.
• Skill set to prioritize, assign tasks, and hold staff accountable for their completion.

Education: Master's Degree in social work, psychology or related field or RN-Licensure – Bachelor's preferred.

Experience: A minimum of 1-3 years direct clinical experience in a psychiatric or mental health setting desirable.

Licensure/Certification: RN, LCSW, LPC, Ph.D., or applicable license per state regulations preferred.

Additional Requirements: Complete knowledge of crisis intervention techniques. Trained in Crisis Prevention Intervention (CPI) or Handle With Care and CPR. Knowledge and ability to effectively use computers, analysis programs, and internet for measurement and reporting of key indicators and trends.

Hours: 4:00 PM - 12:00 PM

EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.