Product Implementation Specialist

Responsibilities Own 3+ month onboarding programs end-to-end including project plans and milestones Lead stakeholder management, run steering calls, and negotiate scope/timing tradeoffs Proactively derisk implementations using risk registers and gating criteria Diagnose technical and product blockers such as data mismatches and integration issues Collaborate with product and engineering to recommend product improvements Standardize onboarding processes through playbooks, runbooks, and templates Communicate clearly with clients to set expectations and resolve questions Requirements 1–3 years experience in SaaS onboarding, implementation, or project management Proven ownership of 3+ month onboarding programs or enterprise engagements Strong project management skills including risk registers and executive reporting Basic SQL and Excel skills for data lookups and validation Strong written and spoken English communication Excellent organization and attention to detail Ability to work across time zones in a fast-paced startup environment Preferred Qualifications Experience with customer data migrations and APIs Proficiency with Postman, Zapier, or other workflow automation tools About the Company Aktos builds software for debt collection agencies, providing modern, all-in-one tools that help agencies manage accounts, communicate with debtors, and get paid faster. #J-18808-Ljbffr Aktos