Technology Support II - Digital Channels Escalations (Tampa)

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.Job responsibilitiesTriage and manage Digital Channels technology escalations and service issuesIdentify opportunities to apply automation and AI tooling to improve escalation handling and operational efficiency Route issues to appropriate Product, Technology, or Operations teams using established escalation pathsTrack issues and escalations using case or incident management toolsProvide clear, timely status updates to internal stakeholdersPartner with global teams across APAC and the U.S., including U.S. overlap supportFollow documented procedures, escalation paths, and SLAsAssist with root-cause analysis and post-incident follow-upsContribute to knowledge base content, escalation playbooks, and operational documentationApplies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectationsUses enterprise-authorized AI capabilities within the work environment to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirementsRequired qualifications, capabilities, and skills2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesBachelor’s degree or equivalent experienceExperience supporting technology platforms or digital productsStrong attention to detail and organizational skillsClear written and verbal communication skillsAbility to work effectively in a fast-paced, high-priority environmentExperience with Production Management, Incident Management, and Application SupportBanking, payments and/or transaction experienceWorking knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivityAbility to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectationsPreferred qualifications, capabilities, and skillsKnowledge of one or more general purpose programming languages or automation scriptingFoundational understanding of core technology concepts, including hardware, networking, and database technologiesExperience leveraging AI tools such as Microsoft Copilot or other large language models to support day-to-day operations and increase productivityExposure to AI enablement and adoption, including building or configuring AI agents to automate and streamline workflows
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Full timePosting Date: 2026-06-30