Clinical Applications Analyst

MaxHealth is seeking a Clinical Applications Analyst to support and advance the clinical technology platforms that enable patient care delivery across a multi-site value based care organization. This role is the second seat on a growing Clinical Systems team and works closely with the Senior Manager, Clinical Systems on configuration, workflow design, and day to day support of eClinicalWorks (ECW) and adjacent clinical applications.

The successful candidate will bring a clinical workflow mindset, strong business analysis discipline, and hands on ECW experience. They will be accountable for translating clinical and operational needs into working system configurations, supporting the enterprise rollout and ongoing operation of Phreesia, and partnering on specialty application support.

This is a hands-on, player contributor role. The ideal candidate is energized by process improvement, comfortable engaging directly with clinicians and practice leaders, and oriented toward end-to-end ownership rather than narrow task execution.

Location- Hybrid- Must reside in the greater Tampa area with flexibility to work in person with team as needed based on project needs.

Responsibilities

Applications Configuration & Support

• Configure and maintain ECW templates, order sets, progress notes, structured data elements, user roles, and security groups to support clinical and operational workflows.
• Triage and resolve Tier 2/3 ECW support tickets, including issues related to scheduling, documentation, orders, referrals, billing handoffs, and reporting.
• Partner with clinical and operations leaders to evaluate new ECW features, upgrades, and patches; perform impact analysis, coordinate testing, and manage release communications.
• Utilizing change management process to ensure stakeholders are incorporated into decision making and have advance notice of changes that will impact them
• Maintain a clean, documented configuration baseline across the enterprise ECW instance; reduce one off customizations in favor of standardized, scalable design in line with industry standards and best practices.
• Serve as a hands-on analyst for the Phreesia platform, supporting enterprise rollout across the clinic network and ongoing operations post deployment.
• Design and maintain digital intake workflows, patient facing questionnaires, consents, and registration logic aligned to clinical and revenue cycle requirements.

Clinical Workflow & Business Analysis

• Shadow clinicians, medical assistants, front desk, and care coordination staff to understand how clinical and operational work happens on the floor.
• Document current state and future state workflows; identify gaps, friction, and automation opportunities across the patient journey.
• Facilitate requirements gathering sessions with clinical and operational stakeholders; translate requirements into clear functional specifications, configuration plans, and test cases.
• Partner with data and analytics teams to define operational KPIs and validate that system configuration supports accurate measurement.

Specialty Applications Support

• Support the configuration, maintenance, and user enablement of specialty clinical applications that complement the ECW core (e.g., imaging, eRx, clinical quality, population health, and point-of-care tools).
• Act as a primary point of contact for specialty application vendors for issue resolution, enhancement requests, and release management.

Interoperability & Data Exchange

• Partner with the Senior Manager on interoperability initiatives including ECW Prisma, national exchange networks, and payer data exchange; build working knowledge of HL7, FHIR, CCD/CCDA, and TEFCA/QHIN concepts sufficient to support configuration, testing, and issue triage.
• Support referral management, closed-loop referrals, and external data ingestion workflows from a clinical workflow perspective.

Documentation, Knowledge Transfer & Redundancy

• Maintain current, version-controlled documentation for ECW configuration, workflows, integrations, and standard operating procedures.
• Partner with the Senior Manager to progressively assume ownership of platform domains, building the knowledge depth required to serve as a durable backstop.
• Contribute to end user training materials, change communications, and super user enablement across the clinic footprint.

Governance, Change & Incident Participation

• Participate in change advisory and release management forums for the clinical platform stack; author change records with clear risk and rollback considerations.
• Engage in incident and problem management for clinical applications, including root cause analysis and corrective action follow-through.
• Adhere to HIPAA, HITRUST, and internal governance standards in all configurations, access management, and data handling activities.
• Conducting periodic reviews and audit of system users, permissions, licensing and logs for Healthcare applications and preparing summary reports on findings.

Qualifications

Required

• 5+ years of hands-on experience configuring and supporting eClinicalWorks in a multi-site ambulatory environment.
• Demonstrated experience designing and documenting clinical workflows, including direct engagement with clinicians and practice operations leaders.
• Strong business analysis fundamentals: requirements elicitation, process mapping, functional specification, test case design, and user acceptance testing.
• Working knowledge of ambulatory practice operations, including scheduling, documentation, orders, referrals, and revenue cycle handoffs.
• Experience supporting or deploying patient intake, check-in, or patient engagement platforms (Phreesia strongly preferred; equivalents such as Epic Welcome, Luma, Relatient, or similar considered).
• Exposure to healthcare interoperability standards (HL7, FHIR, CCD/CCDA) sufficient to participate in integration design and troubleshooting.
• Effective written and verbal communication; ability to translate between clinical, operational, and technical audiences.
• High degree of ownership, follow-through, and comfort operating with limited supervision in a lean team.

Preferred

• Prior experience in value-based care, primary care, or multi-specialty ambulatory organization.
• Familiarity with ECW Prisma, Particle Health, or other external data ingestion and interoperability platforms.
• Exposure to Salesforce Health Cloud or CRM-based clinical engagement tools.
• Clinical background (RN, LPN, MA, or equivalent) or formal clinical informatics training.
• High degree of critical & analytical thinking, problem solving, organization and time management skills with strong attention to details
• Ability to work in a team environment and interact with multiple levels of the organization
• Experience with ITIL-aligned change, incident, and problem management in a healthcare setting.
• Certifications such as ECW Certified Analyst, CPHIMS, or Epic/Cerner cross-training, are a plus.

ABOUT MAXHEALTH

MaxHealth is dedicated to simplifying healthcare and ensuring healthier futures-for our patients and our people.

Founded in 2015, MaxHealth is a leading primary care platform focused on delivering high‑quality, integrated, value‑based care to adults and senior patients throughout Florida. Today, we support more than 70,000 value‑based care patients through a growing network of more than 55 owned clinics and 30 affiliated practices across central and southern Florida.

Our success is driven by our people. MaxHealth is home to a diverse, multidisciplinary team of more than 700 employees-including primary care providers, specialists, clinical staff, and corporate professionals-who are united by a shared purpose: to make healthcare simpler, more compassionate, and more human.

We are proud to offer a workplace that supports career growth, internal advancement, and work‑life balance , with regular weekday office hours and a strong commitment to employee well‑being.

At MaxHealth, team members are encouraged to grow their skills, pursue leadership opportunities, and build long‑term careers in an environment where their contributions truly matter.

MaxHealth also partners with like‑minded independent providers, leveraging our platform to expand access to high‑quality care while preserving the personalized relationships that define great medicine.

Our values guide everything we do: we are customer‑centered, compassionate, results‑driven, proactive, collaborative, and adaptable. These values shape not only how we care for patients, but how we support one another as colleagues.

Our mission is simple: to deliver quality care, a simplified experience, and happiness-one patient, and one team member, at a time.

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