Rolex Fifth Avenue Flagship Client Advisor

Job Title: Client Advisor Reports To: Rolex FIfth Avenue Flagship Retail Director Division: Retail Overview TheClientAdvisorisresponsibleforprovidingoutstandingclientexperience,andmeetingorexceeding sales objectives, with a specialized ambassador focus on the Rolex brand. This advisor will be an expert on the heritage and history as well as all the product lines of the brand. The Client Advisor is a skilled experiential expert who partners with the store team to focus on elevating the clients’ in-store experience, ensuring outstanding delivery of surprise and delight moments and demonstrating an eagerness to strive for excellence, resulting in the development of long-term relationships and meeting /exceedingstore sales and Key Performance Indicators (KPIs) includingMysteryShopEvaluations.Thisincludesstrategically followingup,embracingandutilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills. Essential Job Responsibilities Worktocreateapositive,invitingandelevatedenvironmentforthediscerningclient. Manageandprepareclients’appointmentsforthedayandensureawell-organizedday'sflow to completion Createrelationshipswithclients,demonstratingexcellentproductknowledgetoeducatethe client, delivering the Rolex Way and following the Mystery Shopping framework Be enthusiastic and demonstrate a passion for the brand, advise and guide through engagementofclientswithstorytellingofthebrandhistoryandsharingofproductknowledge Demonstratedeepknowledgeandunderstandingofthebrand’suniqueheritageandhistory, therangeofproducts,andspecificproductattributesandavailability. Effectivelybuildrelationships,identifying/engagingwithtopclienteleandcreatingan individualized journey leading to the delivery of results FullutilizationoftheCRMsystem.ObtainclientcontactinformationutilizingtheCRMsystem to build an on-going relationship and elevate the Rolex discovery journey Makecertainthevisualpresentationofthewatchesisconsistentwiththeluxuryimageofthe brand. ActasamentortootherClientAdvisors Attendtrainingsessionstoincreaseproductknowledge Meeting or Exceeding Sales Objectives Ataminimum,mustmeetsalesobjectivesforanygivenmonth,quarterandyear Clearlyunderstanddailysalesobjectiveandhowitrelatestoweeklyandmonthlytargets Ensurefullcoverageonthefloorandbuildastrongpresenceonthefloor Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future and consistently follow up withtheclientsasperguidelines.Thismayincludebutisnotlimitedtobirthdaycards,holidaycards, informing clients of new merchandise and inviting customers to special events/ campaigns. Consistentlydeliversurpriseanddelightmoments,tailoredtotheclients’journeytoelevatethein-storeexperience Readilyacceptandincorporateconstructiveadvicegivenbymanagersonhowtoimprove client experience and sales performance. Other Strictlyadheretoallstoresecurityprocedures. Helpset purposclosestoredependingupon shift, to include settingupcasesandwindows. Serve as the designated floor runner as needed, responsible for preparing and retrieving watches upon team request throughout the day to support efficient client service. RespectotherClientAdvisorsfosteringanenvironmentofsupportand collaboration. Adheretothecompanydresscodeguidelines. WorkwithteammemberstoensuretheRolexareaisatalltimescleanandattractive. Attendanceisacrucialpartofperformance.Beontime. Brand Management EnsureappropriatevisualmerchandisingofallRolexproductsinthe store. Checkstockon a dailybasisandmake certain Rolex watches are handled properly (Quality of the stock). Executeall expectations of The Rolex Way in every client presentation. Requirements Apassionforbuildingclienteleand selling. Demonstrateanexemplarylevelofintegrityandprofessionalismatalltimes. Mustbeabletoworkaflexibleschedulethroughoutthe week. Musthaveapolishedandprofessionalappearancewithapositiveattitude. Meetandexceedcompanyassignedgoals,metricsandobjectives Qualifications 3-5+years’experienceinhospitalityorluxuryretail,preferablyinwatchesor jewelry Bachelor’sdegreeinbusiness,managementorotherrelatedfields,preferred Understandingofmarkettrendsintheluxury space Excellentverbalandwrittencommunication Teamplayer,willingtotakeonadditionalprojectsas needed Demonstratesstronginterpersonalskillsinordertodeveloprapportandstrongpartnerships across all authorized Rolex retail doors Organizedanddetail oriented WellversedinMicrosoftExcel,PowerPoint,and Office Flexibleinavailabilityfor workschedule;mustbeavailabletopotentiallyworkeveningsor weekends for events or visits as needed Compensation Expectation: $80,000 - $100,000 plus eligbility for bonus. We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws. #J-18808-Ljbffr