Sales Renewals Representative

Job ID 27-0393Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.Envision yourself at Barracuda!The US sales renewals team, based in Alpharetta, GA and Campbell, CA is responsible for driving renewal rates across North America. On our team, you will execute strategies to increase customer loyalty, improve renewal retention rates, and drive innovative ways to cross-sell and up-sell our products. This position reports into a Renewals Sales Manager.What you’ll be working onResponsible for a specific territory that drives sales revenue through contract renewals to maintain our high renewal close rateConduct outbound calls and emails to make customers aware of their upcoming renewal and renewal options 90 – 120 days in advanceCreate and provide proposals, negotiate, and supply any related documentation and/or information at least 60 days in advance to facilitate the renewalUse Salesforce CRM System to document all customer activity, manage pipeline and forecastIdentify upsell opportunities within customer accounts and partner with a sales representative to closeCollaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfactionProactively monitor, identify risk points, and track and resolve issues to drive customer renewalsResponsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.What you bring to the roleHighly organized, able to prioritize and have good time management skillsExcellent customer service and communication skills.Strong Business Acumen and a clear track record of driving execution, delivering operational Excellence within a renewal’s environment.A passion for collaboration and a basic understanding of the Internet security technologyTeam oriented with ability to succeed.Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily.Able to track information accurately and have a strong attention to detailA self-starter, high energy and results orientedWhat you’ll get from us A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.Equity, in the form of non-qualified optionsHigh-quality health benefitsRetirement Plan with employer matchCareer-growth opportunitiesFlexible Time Off and Paid Time Off benefitsVolunteer opportunities#LI-Hybrid