Residential Property Manager

Monument Realty is seeking an experienced, hands-on residential property management professional to join our team as Property Manager for The Gallery-H Street, a brand-new luxury 72-unit residential community in downtown Washington, DC. This is a unique opportunity to open a new building from day one and lead it through lease-up and into stabilized operations.

Since 1998, Monument Realty's successes have differentiated us in the market - a bold vision, innovative thinking, and a smart approach to addressing the complexities of a fast-moving, demanding business. Our portfolio includes commercial office, hotel, retail , and residential projects

- many of which have earned industry awards and accolades. Today our portfolio includes more than eight million square feet of Class A office space, 400,000 square feet of retail, 8,000 residential units, and a number of hotel properties with a total market value of more than $8 billion.

JOB SUMMARY

The Property Manager is responsible for the overall operation and financial performance of The Gallery-H Street, a new-construction luxury residential community. Reporting to senior management , this role leads the property from pre-opening and initial lease-up through stabilization, overseeing leasing and marketing, resident relations, budgeting and financial reporting, vendor and contract management , building operations , and regulatory compliance. The Property Manager sets the standard for a luxury resident experience and requires strong leadership, organizational skills, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead pre-opening and start-up activities, including establishing operating procedures, setting up property management and accounting systems , coordinating with development and construction teams on punch lists, turnover, and certificates of occupancy, and preparing units and amenities for move-in.

• Develop and execute the lease-up strategy in partnership with ownership and marketing to achieve occupancy, rent, and absorption targets; monitor traffic, conversion, and market conditions and recommend pricing adjustments.

• Hire, train, supervise, and motivate on-site leasing, administrative, and maintenance staff; foster a service culture that reflects a luxury standard.

• Prepare and administer the annual operating budget; produce monthly variance reports and monthly, quarterly, and annual property reports for ownership.

• Oversee rent collection, delinquency management, accounts payable and receivable, and invoice processing in coordination with accounting.

• Manage leasing administration, including lease preparation and approval, renewals, move-ins and move-outs, unit walkthroughs, and security deposit dispositions; maintain accurate resident files.

• Administer Housing Assistance Payment (HAP) contracts with the DC Housing Authority (OCHA), including voucher-holder lease-ups, unit inspections, rent reasonableness submissions, recertifications , and timely receipt of HAP payments.

• Serve as the property's liaison with the DC Department of Employment Services (DOES) First Source program; ensure compliance with the property's First Source Employment

Agreement, including posting openings, hiring DC residents, and submitting required reports.

• Serve as the primary point of contact for residents; respond to service requests and resolve resident concerns promptly and professionally; plan resident events and retention initiatives.

• Solicit competitive bids, negotiate and coordinate vendor contracts and service agreements , and monitor vendor performance and compliance.

• Conduct regular property inspections and coordinate maintenance, warranty items, preventive maintenance, and capital projects with building engineering and maintenance staff.

• Support risk management, life safety, and emergency preparedness programs.

• Ensure compliance with lease terms, community policies, Fair Housing laws, DC landlord-tenant and rental housing regulations, and all other applicable laws.

• Perform other duties as assigned by senior management.

QUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION/EXPERIENCE - Associate's or Bachelor's degree strongly preferred. Industry accreditation and/or designation (e.g. , CAM, CPM, ARM) also preferred. Minimum of three (3) to five (5) years of residential property management experience, including budget preparation and financial reporting, staff supervision, leasing, and familiarity with building systems. Luxury or Class A multifamily experience strongly preferred. Must obtain the required real estate license in the applicable jurisdiction (e.g., DC property manager or salesperson license) within the timeframe required by the employer.

PREFERRED EXPERIENCE - The following experience is a plus:

• RealPage (OneSite or related modules)

• Start-up leasing and operations for new-construction or lease-up properties

• DC Housing Authority (DCHA) HAP contracts and the Housing Choice Voucher program

• Partnering with the DC DOES First Source Employment program

COMMUNICATION SKILLS - Ability to read, analyze, and interpret legal documents (leases, HAP contracts, notices, etc.), general business periodicals, professional journals, technical procedures, and government regulations. Ability to produce well-written reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from senior management , ownership, residents, prospects, vendors, government agencies, peers, and the general public.

MATHEMATICAL SKILLS - Ability to calculate figures and amounts such as concessions, discounts, interest, commissions, prorations, percentages, and rent, parking, and late fees. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to analyze, interpret, and explain financial statements and calculate dollar and percentage variances.

Strong financial and accounting acumen, including a clear understanding of cash and accrual accounting procedures.

REASONING ABILITY - Ability to define problems, collect data, establish facts, and draw valid